What to Look For When Considering a Virtual Receptionist

What to Look For When Considering a Virtual Receptionist

Whether you’re starting out on a business venture or looking to expand a growing enterprise, the key to success lies with your customers. From keeping your existing clients happy to enticing new ones to purchase your services and products, every phone call should be seen as an opportunity make a great impression. Sadly, this is where a lot of businesses fall short, and why a virtual assistant is a must-have investment for any company that wishes to succeed.

But before you go charging head-long into a decision, you first need to consider one fundamental aspect – ‘what to look for when considering a virtual receptionist’. A virtual assistant serves as the first point of contact for your customers. They not only provide your customers with invaluable information related to your company; they also serve as an effective conduit of information between your customers and your team.

Here at Netcall Solutions, we take the time to get to know your business and what makes it unique. From there, we can provide you with a choice of a wide range of packages to suit your needs and budget. From overflow call handling and message taking to media response services, our virtual assistant will answer your calls as and when you require, and with the utmost professionalism.

But what is it that makes us the number one choice for call handling services? Well, our team possesses many of the attributes that you need to be on the lookout for when hiring a virtual assistant. Attributes such as:

What To Look For When Considering A Virtual Receptionist

Professional Attitude

Let’s face it, one of the main causes of complaints with customers is due to the way in which phone conversations are handled. We’ve all been there at one stage or another; you have a lot of work on your plate, you’re stressed and understaffed, and the phone just won’t stop ringing. In cases like these, it’s all too easy to let it ring or to answer it in an unprofessional manner.

A virtual assistant is trained in phone etiquette and will conduct themselves in a professional manner regardless of the number or nature of the calls received. In fact, here at Netcall Solutions, we have the capacity to answer more than 300 calls per hour, with calls taken within seven seconds of them coming through to us. We can even read from a pre-approved script should you require this.

Cost

If you’re a small company, cost can be a huge factor in whether or not you hire a virtual assistant. Even paying out just a few hundred pounds a month can really sting if you do not see a substantial ROI. Thankfully, at Netcall Solutions, we have options to suit all budgets with no contracts and no hidden fees.

You simply choose which service you would like and when you would like it, and we do the rest. One of our most popular call handling packages is our ‘Frequent User Service’. Calls start from just 55p per call (based on per second billing), and includes optional call transfer and SMS/text; FREE email sent and high volume/ basic message taking.

Above all else, the right virtual receptionist should cost you far less than hiring and training and in-house employee to man the phones.

Hours of Availability

Your company may not necessarily operate 24 hours, but that doesn’t mean that your customers are going to wait until you’re open. To ease this frustration, it’s always worth choosing a virtual assistant that is available 24 hours a day, 365 days a year. This means that even if you choose to keep your call handling in-house during opening hours, you can hand your phones off to us to cover while you’re shut.

Duties

This is one of the main things to consider when thinking about what to look for when considering a virtual receptionist. So often, your employees’ time is spent on the phone dealing with relatively trivial and time-consuming matters. With a virtual assistant by your side, we can take phone calls for any number of reasons.

Whether it’s live call answering, arranging or cancelling appointments, answering customer questions or promoting new products and services, you’ll be free to focus your attention on running your business.

Seamless Integration

The hallmark of any great call handling service is the ability to integrate seamlessly into any business structure. Your customers should not be able to tell that they are speaking with someone who is not employed by your business. At Netcall Solutions, we provide you with a virtual assistant that will learn your company inside and out. They’ll have a keen understanding of your products, services and processes to provide a truly exceptional service for your clientele.

Final Thoughts

Now that we’ve discussed a few of the things that make a great call handling service, you should now know what to look for when considering a virtual receptionist. Here at Netcall Solutions, we have many years of experience in providing an outstanding service that ticks all of the above boxes. With our virtual assistant championing your business, you’ll never again struggle with attracting new customers or keeping your existing ones happier.

Better still, you’ll be free to focus on the more important things, such as growing your business and providing a fantastic service for your customers. To find out more about how Netcall Solutions can make this happen, call our virtual assistant team today on 0800 840 4111.