Create your perfect call handling package from the following services
Whether your business is large, small, industrial or corporate, we are dedicated to ensuring that our services are adapted exactly to your requirements. Read on to find out how we can help you.
Overflow call handling
When the phones won’t stop ringing, and you simply don’t have enough staff to take each call, rely on our virtual receptionists to take the pressure off of your team. Providing a professional answering service with your preferred response, we’ll filter out the nuisance calls and make sure any important callers are referred back to you. With reassurance from our professional virtual receptionists, the person ringing will know that they’re important to you.
If you’re in an important meeting but feel like you can’t turn your phone off in case you miss something important, you now no longer need to worry as our virtual receptionists provide a full message taking service. Greeted by one of our professional call handlers, your caller will be able to leave a message with us confident in the knowledge that it will be passed on to you. Before your package goes live, we’ll arrange a suitable time and way in which to deliver your messages (usually via SMS or email).
If you know that an employee is going to take an extended absence and you’re worrying about the amount of phone calls that you are going to miss, rely on our virtual receptionists for the perfect stand-in service. Because you’re only paying a small fee for each phone call that is filtered out to our service, we provide a cheaper, easier and more convenient alternative to sourcing a temporary member of staff. As part of our temporary cover service, our virtual receptionists will answer your call with the appropriate response, take messages and make sure that all spam callers are dealt with accordingly.
Emergency response escalation
Many service companies operate an emergency response line. When you’re on call, you don’t want people ringing every couple of minutes with issues that can be dealt with during business hours. To ensure that you’re only interrupted by genuine emergencies, our virtual receptionists provide an emergency response escalation, which can be personalised according to your needs.
If you’re just about to drop a major PR campaign, invest in our virtual receptionists for help with handling the increase of calls. While we provide journalists or members of the public with your preferred media response, you can focus on making sure your business gets through this busy time.