Virtual Receptionist UK

Are you looking for a virtual receptionist UK that can take the pressure off of your phone lines? From call taking, message relaying to emergency response, there’s nothing our professional receptionists can’t do. We will adapt our service to suit the requirements of your business, so give us a call today free-phone on 08008404111 to find out more about our packages.

Providing the best virtual receptionist UK service

There are many benefits of choosing our UK message taking service, including:

UK-based telephone operators

Flexible service

Messages taken 7 days a week

No monthly fee

Quick and easy set up

Saved money on telephone costs

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 0800 840 4111

We have put our heads together to think of all the different ways in which businesses need our help. Providing a UK virtual receptionist that can lend an extra hand to your business as and when you need it is the main focus of our business; but we want our customers to trust that we aren’t just a voice at the end of the line.

All of our call handlers have previous experience in both receptionist and PA work, so they know what good customer service sounds like. When you choose Netcall Solutions as your virtual receptionist UK, you can be certain that your customers will be impressed with the high level of customer service that they receive.

We’ll work with you to provide a response that you deem suitable for your business. Adding this personalised touch will make your customer feel as though they have reached someone who is part of your business, not just a UK virtual receptionist call centre – that’s where we are a cut above the rest.

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What are the different services that we offer?

Our virtual receptionist UK services are designed to take the weight off of your shoulders. You can design your own package from the elements outlined below, and you can turn it on and off as and when you need it, which means you’re never paying for something that you do not require.

Overflow call handling

Sometimes all you want to do is have a meeting without your phone going off for 10 minutes. But you no longer need to turn your phone on silent and potentially miss an important call. When you choose the overflow call handling service by our UK virtual receptionist, you can be confident that your calls are being answered by a professional who is an expert at providing exceptional customer service. We will greet your caller with a chosen message and reassure your caller that you will get back to them when you are out of your meeting.

Message taking

Some callers prefer to leave a message rather than try again later. With the professional message taking service by our virtual receptionist UK, your caller will be confident that their request or information will be handled professionally. When we arrange this service with you, we’ll ask for a suitable time at which to send you the messages that we’ve taken. We can send you your messages via email or SMS, depending on your preference.

Emergency response escalation

Many companies operate an emergency response line, but in most cases there’s only one person manning the emergency response phone, especially out of hours. Our UK virtual receptionist will make sure any panicked callers feel reassured and all emergency calls are escalated in line with your appropriate protocol.

Temporary cover

If you know that an employee is going to be taking an extended absence, perhaps for maternity leave or to recover from a medical procedure, our virtual receptionist UK can provide an extra pair of hands while the employee is away. Instead of going through the trouble of filling a temporary position, our call handlers will make sure that your callers are greeted professionally, take any messages, and ensure that spam callers are dealt with accordingly.

Media response

If you’re on the verge of releasing a new product, or you’ve got some major PR issues and journalists are on your back demanding answers, you can filter all of your phone calls to our UK virtual receptionist. They will be able to separate your calls by supplying journalists with an appropriate response and forward all business-related calls to you.

24/7 call handling services

Why should you choose Netcall Solutions?

Netcall Solutions is a UK virtual receptionist service. That means that we are both based in the UK and all employers speak English with natural fluency. This ensures that there are no crackled phone lines and no miscommunications, leaving room for only an entirely professional service.

In fact, when you choose Netcall Solutions, you can be sure of the following:

  • Superior support when you need it
  • Options based on your needs and the industry
  • Seamless and efficient service based on your requirements
  • A worthwhile service from which you will reap the benefits

We have been providing businesses with the best virtual receptionist UK services for over 10 years and in that time, have adapted our services to meet the ever-changing demands of modernising businesses.

Our services are available for businesses across all sectors and all sizes; ranging from start-ups right through to fully established multi-national companies.

When you call one of our friendly advisors, they’ll to talk to you about your requirements and recommend the best service package for you. They won’t discuss any contract because you only pay for your package when you use it. Once your package has been decided, they’ll instruct you on how to set up a call divert on your phone then when you want to use your package, all you need to do is press a button.  You can also change your package if circumstances change.

“When I asked Netcall Solutions to take my calls 24 hours a day it gave my Legal Practice an edge in the market place, not many legal services provided a service of this kind. However I had my concerns due to the diverse type of calls they would inevitably receive, ranging from general enquiry’s to people who had suffered a bereavement, I need not have worried the professional approach of the call handlers are second to none polite and understanding. Netcall Solutions is a quality service expertly delivered.”

Wills and Probate Company

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To find out more about Netcall Solutions’ specialised and competitively priced Message Taking services, call the team now on

A few reasons why more people are choosing Netcall Solutions to handle their telephone answering needs.

We work 24 / 7 / 365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.