What are the different services that we offer?
Our virtual receptionist UK services are designed to take the weight off of your shoulders. You can design your own package from the elements outlined below, and you can turn it on and off as and when you need it, which means you’re never paying for something that you do not require.
Overflow call handling
Sometimes all you want to do is have a meeting without your phone going off for 10 minutes. But you no longer need to turn your phone on silent and potentially miss an important call. When you choose the overflow call handling service by our UK virtual receptionist, you can be confident that your calls are being answered by a professional who is an expert at providing exceptional customer service. We will greet your caller with a chosen message and reassure your caller that you will get back to them when you are out of your meeting.
Some callers prefer to leave a message rather than try again later. With the professional message taking service by our virtual receptionist UK, your caller will be confident that their request or information will be handled professionally. When we arrange this service with you, we’ll ask for a suitable time at which to send you the messages that we’ve taken. We can send you your messages via email or SMS, depending on your preference.
Emergency response escalation
Many companies operate an emergency response line, but in most cases there’s only one person manning the emergency response phone, especially out of hours. Our UK virtual receptionist will make sure any panicked callers feel reassured and all emergency calls are escalated in line with your appropriate protocol.
If you know that an employee is going to be taking an extended absence, perhaps for maternity leave or to recover from a medical procedure, our virtual receptionist UK can provide an extra pair of hands while the employee is away. Instead of going through the trouble of filling a temporary position, our call handlers will make sure that your callers are greeted professionally, take any messages, and ensure that spam callers are dealt with accordingly.
If you’re on the verge of releasing a new product, or you’ve got some major PR issues and journalists are on your back demanding answers, you can filter all of your phone calls to our UK virtual receptionist. They will be able to separate your calls by supplying journalists with an appropriate response and forward all business-related calls to you.