More information about the services that we provide
Our clients have the option to build their own bespoke package from all the different services that we provide. We’ve given you more information on all the different facilities we can offer you below, so you can invest in the right virtual receptionist services for your business.
Overflow Call Handling
Overflow call handling is one of the most popular services that we offer. It covers you for any calls that you may miss, whether that’s because your phone lines are already busy or because you don’t have the capacity to answer every single call.
As part of our virtual receptionist services for your business, we’ll answer any call that comes through to us with a pre-arranged response, then relay any information back to you.
Callers are less inclined to leave a message if they’re met with an answer phone. If they come through to our virtual receptionists, they can leave a message with us. We’ll reassure your caller that their call is important and supply them with the appropriate response, so you can get back to them when you’re free. We can relay your messages back to you via email and SMS at a convenient, pre-arranged time.
Emergency response escalation
Have you considered investing in virtual receptionist services for your business to handle your emergency response line? With many of the calls coming through to you not classified as genuine emergencies, our virtual receptionists can make sure that caller’s emergency meets certain criteria, then forward them on to your colleague on call. .
If you’ve arrived at work to find that a colleague has called in sick, don’t worry. When you invest in our virtual receptionist services for your business, you can relax in knowing that one of our professional call handlers can take your colleague’s place for the day by taking calls and forwarding on messages.
If you know that a colleague is going to be taking an extended absence, use our virtual receptionist services for your business, rather than dally around trying to find a temporary member of staff. Our receptionist service is often cheaper than employing a temp, and you’ll only need to pay for our services as and when you need us.
If you’re just about to drop a major PR campaign, why not use our virtual receptionist services for your business? We can swallow the additional calls that you’re bound to receive, making sure only important or agreed business callers are put through to you.