Overflow Call Handling
There is nothing more annoying than a tone that says the phone line is busy. Thankfully, with our overflow call handling, any calls that come through while you’re already on the phone will be automatically directed to the team right here at Netcall Solutions. They will provide a professional response, take a message and reassure the caller that you will get back to them as soon as possible.
If you know that you have got a day full of meetings ahead and you’re worried about missing important phone calls, invest in our message taking service. As one of our most popular virtual office solutions, you can set your phone to divert when you’re unable to take calls and let our team take messages on your behalf. We will then relay all of your messages at a time convenient for you via your preferred method (text message, e-mail, etc.).
Emergency Response and Escalation
There is no doubt that an emergency response line is important but when an unurgent call comes through, you can be unnecessarily woken. When you invest in this virtual office solution, you can divert your emergency response line to our call handlers who will then provide an appropriate, pre-discussed response and filter any genuine emergency through to you.
If you know that one of your employees is going to take some time off work, don’t spend hours trying to find a temporary employee. Instead you can rely on our temporary virtual office solutions. Our trained call handlers will provide you with the temporary cover for call handling service that you need to ensure that your business doesn’t suffer in their absence.
Media Response Service
If you’re just about to drop a major PR campaign and need a hand answering the influx of new calls, our media response service is the answer. With our call handlers prepared with an agreed media response, we can make sure your callers are always met with professionalism and courtesy.