How Can a Virtual Office Receptionist Assist You?
Even if you have a dedicated receptionist or two, they can’t guarantee that every single call will be picked up in time. Your receptionist staff will still need to perform other receptionist duties and also take a lunch break, so some calls will go unanswered for this reason. Our virtual receptionist service can help ease the burden during these busy times.
Another reason why relying on a receptionist isn’t bulletproof is when more than one person telephones your business at the same time, as it’s impossible for the office receptionists to answer every call. Prospective clients are more likely to hang up and take their business elsewhere if they are put in a queue which makes a virtual office receptionist all the more valuable.
Our professional virtual receptionist UK team will answer all of your incoming calls and ensure that the caller is dealt with according to your strict instructions. We take pride in representing your company and, as such, go the extra mile to make sure that every caller is treated with the utmost respect and courtesy. Once the call is taken, we will send you a message via your preferred methods, such as email or SMS.
The team at Netcall Solutions will become experts in all areas of your company, and they will learn as much information about the specific details as you are willing to provide. This knowledge allows our virtual office receptionist team to answer your telephone calls confidently, and we will be able to answer all basic questions that your customers have with the proper authority.
As part of our virtual receptionist service, our team will pick up the phone and answer with your instructed greeting. Once your customer or prospective client has asked their query, we will obtain the information that you require.