The best call handling services

Are you looking to invest in the best call handling services in the country? Then look no further than Netcall Solutions, as our fully trained team are here to provide you with a comprehensive call handling service that is both professional and designed around the individual needs of your business. Talk to an advisor today to build the right service package for your business.

The best call handling services by Netcall Solutions

Over the years, we have gathered a reputation for supplying businesses large and small with the best call handling service.  All of our call handlers have either previously worked as receptionists or personal assistants, which means their phone skills are second to none. They can easily adapt their service to suit the needs of your business, so you be certain that your important business calls are being well looked after no matter what you specialise in.

Our customers include:

Design and marketing companies

Solicitors and lawyers

Building trade

Security companies

Catering and hospitality

And more!

We offer a range of services, which can be paid for on an as-and-when you need them basis. This in turn, saves you having to invest in a set price contract that you many never use. We aren’t here to offer unnecessary services that will leave you out of pocket; we are here to make the running of your business easier for the best possible price, so read on to find out more about the best call handling services.

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Overflow call handling

When you’re experiencing a heavy influx in calls, it’s comforting to know that the team at Netcall Solutions are on hand to provide the best call handling services. Our call handlers can help to separate the wheat from the chaff, fishing out any nuisance sales calls and reporting back to you the missed calls and messages that need following up. Our overflow call handling service can be turned on and off as and when required; for example, if you’re planning on holding a business meeting, you can switch your phone to divert to our call handlers, then once you’re available to take calls again, you can turn it off.

Message taking

A missed phone call could be all it takes to miss your monthly target. If a customer phones your company and gets through to the answer phone, 9 times out of 10, they won’t leave a message. Instead, they’ll give their business to a competitor. However, as the best call handling service, we can provide a professional voice for your customers to be greeted by when you can’t take the call. When their call is answered by our call handlers, they can use their phone skills to reassure the customer that their business is valued and you’ll respond to their message as soon as possible.

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Emergency response and escalation

Many companies operate a 24-hour emergency phone line for customers who are experiencing problems with their product. When that phone line is busy, we can provide a friendly and reassuring voice for those who are panicking and forward the call to you once you’re available to talk. As the best call handling service, we have a team who are specially trained to deal with emergency response calls for both private and national health services, security and local ambulances.

Temporary cover for call handling

If you know that a colleague is going to be taking a lot of time off work (perhaps for an operation), instead of panicking about finding and paying for a temp, why not give the best call handling service a try? All of our call handlers have previously trained as receptionists and personal assistants, which means their skills are up to the high standard that you require. The cost of the best call handling service is far cheaper than hiring a temp, as you use us only when you require us.

Media response

If your new catalogue is just about to drop and your PR campaign is coming to its climax, you could do with the best call handling services to help control the influx of calls. When you know that your phone calls are only going to consist of eager journalists asking for you to comment on your recent business activity, our call handlers can provide an agreed media response while referring your important business calls back to you.

24/7 call handling services

Why should you choose Netcall Solutions?

When you choose Netcall Solutions, you’re completely in control of your service. There are no monthly contracts, so you can add to or take away from your call package whenever you need to. You can access the best call handling service by arranging a package with a member of our support team, who will then give you the instructions to set up a divert option on your office phone system. Then, when you need access to your bespoke call handling package, all you need to do is press the divert button.

We understand that not all businesses operate during the usual 9-5 daytime hours, so as the best call handling service, we make sure that we have a professional call handler on the end of the line 24 hours a day, 365 days a year.

We are UK based operators, which means all your business calls will be answered by someone who has proven that their English language skills are of native fluency. With our head office based in the UK, we’re able to offer our customers cheaper call handling, a reduced risk of miscommunication and clear phone lines.

To round up, here’s why Netcall Solutions is the favourite when it comes to finding the best call handling services:

  • Superior support when you need it
  • Options for companies from all different service sectors
  • Seamless integration between our service and yours
  • A worthwhile, cost-effective option for your company

Why should you choose Netcall Solutions?

When you choose Netcall Solutions, you’re completely in control of your service. There are no monthly contracts, so you can add to or take away from your call package whenever you need to. You can access the best call handling service by arranging a package with a member of our support team, who will then give you the instructions to set up a divert option on your office phone system. Then, when you need access to your bespoke call handling package, all you need to do is press the divert button.

We understand that not all businesses operate during the usual 9-5 daytime hours, so as the best call handling service, we make sure that we have a professional call handler on the end of the line 24 hours a day, 365 days a year.

We are UK based operators, which means all your business calls will be answered by someone who has proven that their English language skills are of native fluency. With our head office based in the UK, we’re able to offer our customers cheaper call handling, a reduced risk of miscommunication and clear phone lines.

To round up, here’s why Netcall Solutions is the favourite when it comes to finding the best call handling services:

  • Superior support when you need it
  • Options for companies from all different service sectors
  • Seamless integration between our service and yours
  • A worthwhile, cost-effective option for your company

Get in touch today

If you need some advice to help you decide on the right services for your business’s requirements, our team are on hand to create the perfect package. Call us today on 0800 840 4111 or send an email to info@netcallsolutions.co.uk and we’ll get back to you as soon as possible.

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To find out more about Netcall Solutions’ specialised and competitively priced Message Taking services, call the team now on

A few reasons why more people are choosing Netcall Solutions to handle their telephone answering needs.

We work 24 / 7 / 365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.