Telephone answering services in London

Are you looking for the best telephone answering services in London? If you have a busy contact centre that could do with some extra manpower every now and again, then Netcall Solutions can help you. We are the UK’s leading telephone answering service, providing businesses of all sizes with professional call answering services to help keep things running smoothly. If you want to manage your company calls more efficiently, get in touch with us today to discuss a bespoke package.

Our London telephone answering services

London is the UK’s business hub, with companies of all sizes across a number of industries rapidly growing every day. Many businesses are now connected globally in some way, shape or form, which means communication is vital 24/7. We know how tricky it can be to keep up to date with overseas clients when you’re both working in different time zones, but with our telephone answering services London team, your business can stay connected around the clock, 365 days a year.

You never have to miss a business opportunity again when you enlist the help of our professional London telephone answering services. All of our staff have a wealth of knowledge and experience in the industry; coming from PA, reception and secretarial backgrounds. You can rest assured they are equipped to answer any and all business calls professionally as if they were an integrated member of your team.

Whether you want us to handle overflow calls or simply take messages while you’re out of office, our telephone answering services in London are tailored to your needs. We know that not every business is the same, which is why our help is available at the touch of a button as and when you need it, rather than having to commit to specific lengthy contracts. We can provide you with a FREE quote, and many of our packages typically include:

24/7 cover 365 days per year

Call transferring service

Message taking

Email/SMS notifications

Calls starting from 55p per minute

FREE email sent

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 01202 065 065

So whether you’re short staffed due to illness or holidays, or you want to keep on top of your calls even when you have a busy day of meetings scheduled, the team at Netcall Solutions are here for you.  To find out a little bit more about the type of telephone answering services London packages we can provide, read on.

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Message taking

When you run a successful business, first impressions count. If your phone is ringing off the hook with nobody to answer it, this is going to make customers and clients think you don’t care. With your busy schedule, it can be difficult to take every call you receive, but don’t let this become an issue. Netcall Solutions can provide a team of friendly call handlers to answer your calls and take messages when you’re not able to so that you never miss a business opportunity again.

We can weed out the annoying cold callers and make sure all important enquiries are passed directly on to you to return their call as soon as possible. Even if you are not available to take a call personally, having a polite and professional voice at the end of the phone is a great way to build confidence in your customers and will ultimately help you grow a reputation as a reliable company.

You’ll get an email or SMS notification sent to you when we’ve taken a call so that you can keep up to date with the daily running of your business wherever you are in the world.

Overflow call handling

If you know your business has a busy period throughout the year, then be prepared with our overflow telephone answering services in London. When call volumes are high, this can put pressure on your employees and potentially affect the quality of their call handling. Although we know answering all of your calls is important to the business, it is ultimately the quality of the call that will be more beneficial to you.

Our telephone answering services London team can help ease the pressure on your employees by taking any overflow calls during those busy periods. Sometimes you may be short staffed due to sickness or holiday, and this is when you can simply switch on your overflow call handling package and our team will begin picking up calls.

We believe that with the help of an overflow team, your employees can focus on delivering the best quality customer service rather than feeling under pressure to deal with calls as quickly as possible. With our London telephone answering services, you can give your customers and clients the attention they deserve, without burning out your staff and compromising on quality.

Media response

If your company is about to drop a big marketing campaign or you’ve recently sent out new literature to customers, you should be prepared for an influx of calls. For small businesses, this can be difficult to handle, but not if you enlist the help of our London telephone answering services designed specifically for media response purposes.

You can provide us with a pre-arranged message to give to any customers who call with frequently asked questions, and any other urgent enquiries can be passed directly to you. Our staff have had extensive experience in acting as a media response representative, and we know how to deal with all calls professionally and efficiently so that your time isn’t wasted.

Not only do we answer the calls, but when you use our media response team, they will gather facts and figures that will be useful to your marketing department in order to help them monitor the success of your campaign. Ultimately this will improve the way you implement marketing strategies in the future and is a great way to obtain the necessary information essential to your business.

24/7 call handling services

Reasons to choose Netcall Solutions

Netcall Solutions are dedicated to providing the most affordable and efficient telephone answering services in London and throughout the UK. Many businesses, both large and small have found our team to be beneficial to them in many ways.

The best thing about our service is that you are not committed to a contract, allowing you to stop and start our London telephone answering services as and when you need them. This allows you to make time for important meetings, team days and personal holidays without the worry that your phone lines are left unmanned.

Operating since 2007, our telephone answering services London team have gained extensive experience working for a number of different businesses, and we promise seamless integration into your company and 100% satisfaction with every call we take. We are the most cost-effective and reliable options for call handling in the UK and when you sign up with Netcall Solutions we guarantee:

  • No monthly fees
  • UK based operators
  • Fluent English speakers
  • All year round services
  • Bespoke packages

So if you are looking for a smart and affordable way to keep your business running smoothly, get in touch with Netcall Solutions today to discuss a bespoke package perfect for your needs and get your FREE quote.

Contact us

For the best telephone answering services in London, get in touch with Netcall Solutions on 0800 840 4111 or email us at

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To find out more about Netcall Solutions’ specialised and competitively priced Message Taking services, call the team now on

A few reasons why more people are choosing Netcall Solutions to handle their telephone answering needs.

We work 24 / 7 / 365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.