When you run a successful business, first impressions count. If your phone is ringing off the hook with nobody to answer it, this is going to make customers and clients think you don’t care. With your busy schedule, it can be difficult to take every call you receive, but don’t let this become an issue. Netcall Solutions can provide a team of friendly call handlers to answer your calls and take messages when you’re not able to so that you never miss a business opportunity again.
We can weed out the annoying cold callers and make sure all important enquiries are passed directly on to you to return their call as soon as possible. Even if you are not available to take a call personally, having a polite and professional voice at the end of the phone is a great way to build confidence in your customers and will ultimately help you grow a reputation as a reliable company.
You’ll get an email or SMS notification sent to you when we’ve taken a call so that you can keep up to date with the daily running of your business wherever you are in the world.
Overflow call handling
If you know your business has a busy period throughout the year, then be prepared with our overflow telephone answering services in London. When call volumes are high, this can put pressure on your employees and potentially affect the quality of their call handling. Although we know answering all of your calls is important to the business, it is ultimately the quality of the call that will be more beneficial to you.
Our telephone answering services London team can help ease the pressure on your employees by taking any overflow calls during those busy periods. Sometimes you may be short staffed due to sickness or holiday, and this is when you can simply switch on your overflow call handling package and our team will begin picking up calls.
We believe that with the help of an overflow team, your employees can focus on delivering the best quality customer service rather than feeling under pressure to deal with calls as quickly as possible. With our London telephone answering services, you can give your customers and clients the attention they deserve, without burning out your staff and compromising on quality.
If your company is about to drop a big marketing campaign or you’ve recently sent out new literature to customers, you should be prepared for an influx of calls. For small businesses, this can be difficult to handle, but not if you enlist the help of our London telephone answering services designed specifically for media response purposes.
You can provide us with a pre-arranged message to give to any customers who call with frequently asked questions, and any other urgent enquiries can be passed directly to you. Our staff have had extensive experience in acting as a media response representative, and we know how to deal with all calls professionally and efficiently so that your time isn’t wasted.
Not only do we answer the calls, but when you use our media response team, they will gather facts and figures that will be useful to your marketing department in order to help them monitor the success of your campaign. Ultimately this will improve the way you implement marketing strategies in the future and is a great way to obtain the necessary information essential to your business.