The benefits of choosing answering services for small business environments
There are many advantages to investing in answering services for small business setups. Read on as we have listed some of the top benefits below:
Never miss out on an opportunity
You may have invested a large sum in marketing and developing your products and services, but if your phone lines are inaccessible, you will end up losing out on opportunities. Whether it’s due to an unattended or busy phone line, if customers are unable to get through they will go elsewhere. With Netcall Solutions, they will be put straight through to our virtual receptionist team.
For many companies, hiring a dedicated receptionist is an expense that simply cannot be justified. Fortunately, with a small business answering service, you’ll have the flexibility of a service that can be activated as and when you need it. This will save you money on hiring an individual or team as well as paying additional salaries and company benefits.
Free up your team to grow your business
Companies that lack a dedicated team for handling incoming calls often put these duties on employees working in other areas of the business. As a result, your staff will be distracted from their main role which is the growth and expansion of your company. Our answering services for small business setups eliminates this issue by diverting all calls away from your team leaving them to focus on doing what they do best.
At Netcall Solutions, we provide a wide range of solutions from basic call answering and filtering options to packages that add are customised to your needs and preferences. By briefing our virtual receptionists, we can field questions regarding your services without having to interrupt your team. Plus, we can convey personalised greetings, scripts, and promotional dialogue to your customers should you desire this.
Generates the appearance of size
It’s a sad fact, but customers will often choose larger companies as they are typically more well-established. By choosing Netcall Solutions, our services will convey an illusion of size that will make your business seem bigger than it actually is. The happier your customers are with your phone service, the more your trust builds and the more likely they are to refer your services.
Additional benefits of using our services include:
- Call services available even when your business is closed
- Appointment booking and calendar management available
- No need to worry about hiring, training and performance monitoring
- No contracts or setup fees
- Allows call recording