What are the benefits?
There are many terrific benefits to consider if you’re a small company. The benefits of our small business call answering services are numerous and are guaranteed to help your business succeed in a highly competitive climate. Our services will help secure new business and protect your reputation from possible brand damaging actions.
To find out more about these incredible benefits of our UK telephone answering service for small businesses, continue reading below:
Creating your own in-house call team might seem like the most efficient option, but it is by no means to cheapest. From paying out for staff salaries, training and incentives to expensive equipment, the costs will soon stack up. Our small business call answering service absorbs these costs and provides you with a single, highly competitive fee.
More time for your brand
The key to growing a successful brand is to invest time and money into your services, products and marketing strategies. Sadly, time spent on the phone is less time spent growing your business. Our call answering service allows you to recommit your resources where they are needed most. We’ll take care of your new and existing customers while you focus on growing your brand.
Not everyone is confident speaking on the phone, and when under pressure and faced with impending deadlines, phone etiquette often goes by the wayside. Here at Netcall Solutions, our team undergo regular training and are specially selected for their confidence and professionalism on the phone. Thanks to our call answering services, you’ll be confident that your company is being represented in the best light.
At Netcall Solutions, we understand that the needs of your business will change from one month to the next. As staff leave and join, your business expands, and your team are required to meet the needs of busy seasonal periods, the demand on your phone lines will fluctuate. It is for this reason that our small business call answering service can be scaled up and down at short notice, so you’re never paying for services that you don’t need.
Appearance of size
It’s natural for customers to put more trust in a company that is more established than one that has only been trading for a short time. Sadly, a lot of companies don’t often get the chance to build their reputation, and one reason is due to this unfair perception that many have. This is where our small business call answering services are designed to address this imbalance.
Our team are able to field a large volume of calls with simultaneous calls being answered every seven seconds! This means that your customers won’t be kept waiting or met with a busy line. This provides the appearance of size and reassures your customers that their needs will be met.