Professional Phone Answering Service

Are you in urgent need of a professional phone answering service? Are missed calls and mishandled phone conversations dragging your company’s reputation down? If so, it’s time to give Netcall Solutions a call to see how our call handling specialists can transform your brand’s image. Get in touch now on 0800 840 4111 to find out what we can do for you.

Invest In Our Reliable and Affordable Call Answering Service

Nobody likes to be kept waiting, and nobody likes to be made to feel like they aren’t valued. For a customer, this will most likely be the deciding factor that determines whether or not they go to your competitor instead. To survive in such a tough market, you need every edge you can get, and this is where our professional phone answering service can make an invaluable addition.

There is a lot more to our telephone answering service than meets the eye. For starters, there are many great benefits which include:

No Monthly Fees

Available 24/7/365

Quick Setup Time – No Specialist Equipment Required

Flexible Options

Suitable For Businesses Large and Small

UK Based

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 0800 840 4111

Furthermore, our professional phone service can be set up to cover several different areas which you can read more about below.

Overflow Call Handling

Most companies usually have a dedicated call team, and these teams usually have a maximum call handling capacity. Once this capacity is reached, callers may find themselves waiting in lengthy queues; in some cases, calls may even be dropped entirely. To avoid this, it’s always a good idea to have a backup team, and this is where our overflow call handling service can help.

This particular call answering service can be set to activate whenever your phone lines are busy or unattended. Also, if you wish not to be disturbed, this is a great service to have. Calls will be automatically diverted to our team who will assist your customers in the manner that you specify.

Message Taking

What good is having your calls directed if you never know what they’re about? With our message taking professional phone answering service, you’ll always be kept in the loop. Our call handling specialists will carefully take note of any important information and create a detailed message which can then be forwarded to you via email, fax or SMS/ text.

You’ll never again miss out on a sales opportunity. If an initial inquiry is made, it will be handled with the utmost professionalism ensuring a solid lead for your guys to chase up.

Emergency Response and Escalation

The great news is that Netcall Solutions can also provide an exceptional telephone answering service to government and private organisations too. Such clients include the various emergency services, healthcare providers and local tradesmen who provide 24-hour call outs. Our operators are specially trained to prioritise and escalate all incoming calls accordingly.

Better still is that our emergency response and escalation service can be tailored to fit in with your call escalation rotas.

Request your free trial today


Temporary Cover

Whether you have staff out on annual leave or have been brought down by multiple employees off sick, there comes a time where every business needs a little helping hand. As part of our professional phone answering service, we can provide you with temporary cover to ensure you maintain the level of service that your customers have come to expect.

Our temporary cover starts from just £2 a day! So there’s no excuse to be delivering poor service.

Media Response

Are you planning on launching a new product or service? Perhaps you’re about to put out a new catalogue or embark on a marketing campaign? Whatever the venture, you’re sure to drum up a lot of interest which will likely mean a sharp increase in call traffic. Our professional phone answering service ensures the best media response possible.

We use cutting-edge ‘Quick Address’ software to provide an accurate address (including postcode) for all callers. Plus, we can also provide invaluable feedback to your marketing team for use in any upcoming strategies.

Why Choose Netcall Solutions?

Established in 2007, Netcall Solutions has quickly grown to become the most trusted and well-established call handling bureau in the UK. In that time, we have earnt an impressive reputation and have solidified our status as the number one call answering service to companies spanning a multitude of sectors.

At Netcall Solutions, we believe passionately in seamless integration. You won’t need any specialist equipment, and we can have you set up and ready to go in under 24 hours. Our team operate as an extension of your business just as you would expect from your own dedicated call handling specialists.

We pride ourselves on our competitive prices, and we also offer a FREE trial to get you started. If you’re not entirely satisfied at the end of your trial, you are under no obligation to commit to our professional phone answering service.

You can learn more about our telephone answering service by reading through our FAQs. Alternatively, why not see what other customers have had to say about our fantastic services?

Professional phone answering service


Request your FREE trial by calling Netcall Solutions today on 0800 840 4111. Alternatively, you can find out more about our professional answering service by emailing us at

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To find out more about Netcall Solutions’ specialised and competitively priced Message Taking services, call the team now on…

A few reasons why more people are choosing Netcall Solutions to handle their telephone answering needs.

We work 24 / 7 / 365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like