What do our business phone answering solutions entail?
Please keep reading below to find out more about the different aspects involved in our business phone answering services.
If you are out of the office, you can have peace full of mind knowing that any calls you receive in the meantime will not be missed with our business phone answering solutions. Our professional friendly team will answer all the calls that you receive during your absence. Clear messages will be taken and passed onto you with no delay.
First impressions are very important, which is why it is vital to ensure that someone is always there to answer the calls your business receives. When people are not able to reach a team member fast enough, they will simply take their business elsewhere. With our services, your customers will always be able to speak to someone right away.
Overflow Call Handling
Do you know in advance that an especially busy period is coming up for your business? Our business phone answering services will take the pressure off yourself and your team members to handle the incoming influx. If you do not have a dedicated receptionist and answering the phones is split between the team members, then it may distract them from other work they may be doing instead. With Netcall Solutions, you will not have to worry about this ever again.
Our overflow team will pick up all the calls that you are not able to handle in-house. Our operators are fast learners who will convincingly sound like your own receptionist. They will be able to provide your clients with a pre-approved message or take down their contact details for a callback at a suitable time. Sitting on hold frustrates callers, so it is also good to ensure that every enquiry gets at least an initial response.
Emergency Response and Escalation
More and more companies operate an emergency line that is open 24 hours a day, 7 days a week. At Netcall Solutions, we have operators who have been specially trained to handle calls of an urgent or sensitive nature. When an emergency call cannot be answered by one of your team members, it will simply transfer through to our bureau for handling.
If an employee or colleague is taking extended time off, then why not consider our business phone answering services for the duration of the absence? When the only assistance you will be requiring is answering the phones, then there is no need to hire and train a new employee. Simply reach out to our team instead. We have worked for many different industries before, so we will quickly pick up your company’s profile and answer your calls in the most professional manner possible.
Have you recently launched a major PR campaign? Are you now expecting an influx of calls from people wanting to know more about your services? If that accurately describes your current situation, then you have come the right place. Divert your phone to our call bureau and we will speak to all callers, gauging the nature of their requirements and referring all the important ones straight back to you.