Overflow Call Handling Services

Are you receiving more calls than you can cope with? Looking for a way to handle them efficiently? We offer professional overflow call handling services to businesses of all sizes 24 hours a day, 7 days a week. Whether its staff illness or holidays, don’t let your customers suffer. Our overflow call handling service is here to help you keep on top of your calls. To find out more about how we can help, call us now on Freephone 0800 840 4111.

Professional Overflow Call Handling Solutions

In this day and age, companies are connected all across the world, meaning business never sleeps. However, it can be difficult to stay in touch with important clients who may be operating within different time zones to your working hours. Rather than miss that important business opportunity, keep your company connected around the clock with our overflow call handling services.

Our team of overflow call handling specialists will ensure a quick turnaround on all calls received and will deliver impeccable service every time. We recognise the importance of professional call management. Reputation is everything and when a customer calls they expect to have their issues dealt with in a prompt and efficient manner. This is where our call handling service can help.

We have experience handling calls for businesses from a wide range of fields, including:

Legal Firms

Catering and Leisure


Estate and Letting Agents


And More!

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 0800 840 4111

We understand that busy companies may not have the time or workforce necessary to deal with large volumes of incoming calls. Additionally, there are some points when we need to leave our desks unattended, but don’t want to miss out on those important calls. If you find yourself in these situations, then you need Netcall Solutions and enlist our overflow call handling services.

Request your free trial today


Overflow Call Handling

Netcall Solutions have a team of telephone operators who are all highly trained in call etiquette. They are tasked with dealing with client calls spanning a number of industries helping businesses maintain customer satisfaction at all times. We specialise in overflow call handling solutions that will ensure your company never misses a trick. If you operate a busy call centre or international business, our overflow call handling service can be beneficial in a number of ways including:

  • Reduce Call Waiting Time for Customers
  • Ease Pressure on Staff
  • Important Messages Received and Relayed
  • Superior Customer Service

Our professional team will answer your calls as if they were a member of your team. All calls will be handled promptly and clear messages taken so that you can follow up at your earliest convenience. We understand it can be difficult to take time off when you run a busy company. Our overflow call handling services can now allow for you to take some well-needed rest and have peace of mind everything is running smoothly.

When messages are taken, we will forward them onto you via your preferred method of communication (email or SMS). This way, you can deal with issues as they arise and will always be kept in the loop. Many companies have relied on our call handling service for years as they know that our telephone PAs have extensive experience in call and message taking.

We are available 24 hours a day, 365 days a year so we are always there when you and your clients need us most. All of our overflow call handling services are tailored to your needs. Whether you are looking for a one off service to cover illness or a regular overflow call handling service, Netcall Solutions can tailor a plan to you.

24/7 call handling services

Temporary Cover

With our temporary overflow call handling solutions starting from just £2 a day, we guarantee we have something to suit every business’ needs and budget. Our temporary cover service means that we can provide a quick and efficient overflow call handling service at short notice. This is ideal for situations where you’re looking to cover maternity leave or a leave of absence. We can temporarily augment your call handling team to ensure that you never miss a beat.

Bespoke Overflow Call Handling Services

We have many service plans all competitively priced, so there is bound to be one that will be of use to you. With features that no other call handling service can beat. An average plan for a frequent user will look something like this:

  • From 55p per Call
  • 365 Days a Year
  • 24/7
  • High Volume Message Taking
  • Call Transfer Service
  • Email or SMS Notifications
  • 24/7 Call Handling Support

This is just the basics of our overflow call handling services. We will be happy to discuss your individual business needs to draw up a bespoke call plan.

Other Overflow Call Handling Solutions

We offer other services in addition to our overflow call handling services, including:

Media Response

If you’re planning on starting a new advertising campaign, Netcall Solutions can help. Whether you’re looking to launch a new product or service you’re bound to receive a large influx of calls. From making purchases and inquiring about bookings to requesting information and brochures, you could become easily overwhelmed. Our call handling service can assist you in this area.

We use the very latest technology such as Quick Address software to provide you with accurate addresses for every caller. Plus, we can assist in fielding incoming calls while promoting your brand and providing your sales team with all relevant marketing feedback. Whatever your needs, our media response service is the perfect choice for those seeking overflow call handling services.

Message Taking

Whether you’re looking to not be disturbed or in the middle of a client meeting, you’ll still receive calls. With phone lines potentially left unmanned, you could be missing out on valuable marketing opportunities. Our team can assist in this area by answering your phones and providing accurate message taking services. Our overflow call handling services will convey a desirable image of your business demonstrating professionalism and reliability.

Emergency Response and Escalation

Assisting local ambulance services, the police, healthcare providers and more, Netcall Solutions are the go-to company for emergency response and escalation services. Our team are all trained to identify, prioritise and to correctly escalate any incoming emergency calls. Thanks to our simple pricing and convenient packages, you can arrange this call handling service to activate as the situation dictates.

If you’re unsure if Netcall Solutions can help you, then give us a call, and we will be happy to discuss your business’ requirements. We can provide you with a FREE quotation for our overflow call handling services with no obligation to commit to anything.

Netcall Solutions are proud to offer exceptional customer service and want to help you maintain a successful business by handling your important business calls when you aren’t able to. Using our overflow call handling solutions is a hassle-free process that ultimately helps you save on telephone costs.

Why Should You Choose Our Overflow Call Handling Services?

One of the many benefits of using our call handling service is that you use our company’s services when you need to, so you have the flexibility to use us as little or as much as you need. When you decide to employ our services, we obtain as much information as you can offer about the services you provide and information regarding your company. Then when someone calls, we will be well clued-up about the best answers to give, and know what information to obtain from them.

Our overflow call handling services can take your company that extra mile. We have been established since 2007 and in that time have grown to become one of the most trusted call handling services in the UK. We guarantee that when you choose our team of professionals, you’ll have peace of mind that your company is running like clockwork all year round.

You can say goodbye to long hours and overworked staff when you choose our overflow call handling solutions. Although many customers understand that you cannot be available 24/7 to handle queries, having a general message taking or overflow call handling service allows for there to always be a point of contact for your customers. This shows loyalty and will help your businesses reputation grow.

There are no monthly fees involved with our overflow call handling services which means you are not tied into a long-term contract. Our aim is to provide a cost-effective way to retain business’ high-standards and to ensure you never miss an important sales call. Our team at Netcall Solutions endeavour to make our overflow call handling services a seamless part of your business, so that customers receive the same level of service they would from one of your own staff.


Call Freephone 0800 840 4111 today to arrange your free trial or call back with Netcall Solutions. To get a quick quote, simply fill in our contact form and we will work out how little you will pay for our overflow call handling services. You could be up and running with Netcall Solutions in as little as 24 hours!

Say Hello...

For overflow call handling services that are out of this world contact us today on FREEPHONE 0800 840 4111 and start your free trial now.

A Few Reasons Why More People Are Choosing Netcall Solutions To Handle Their Telephone Answering Needs.

WE WORK 24/7/365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.