Out of Hours Telephone Answering Service

Does your business frequently receive calls after closing? Netcall Solutions today can set you up with a professional out of hours telephone answering service that will ensure your customers are looked after around the clock. Our professional team can provide much needed support for all kinds of businesses to make sure you provide the best level of customer satisfaction.

Experience Netcall Solutions out of hours answering services today

At Netcall Solutions, as a premier supplier of services for out of hours telephone answering, we do it all. Whatever you are after, we can offer a range of services that includes:

Media Response

Overflow Call Handling

Message Taking

Temporary Cover and much more

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 0800 840 4111

At Netcall Solutions, we pride ourselves on our status as one of the most well-respected call bureaus for out of hours telephone answering services around. Our skills and expertise enable us to provide a base that keeps our clients connected with their customers. To that end, we operate 24 hours a day, seven days a week, 365 days a year.

Our superb call handling company is available whenever you need it most. We recognise that a phone call could occur at any time, and some of our clients simply cannot afford to be unavailable. For instance, we offer an emergency response and escalation service for out of hours telephone answering. This is provided on behalf of various organisations such as healthcare providers, the police, and local ambulance services.

When you hire our out of hours telephone answering company, our professional call handlers will always provide a friendly service. All calls will be handled following your guidelines, and we guarantee smooth and efficient message taking, so you never miss out on a trick. Big or small, with a range of flexible options available there is something to suit businesses of all sizes. Additionally, we can cater to your needs irrespective of what sector your company deals in.

Request your free trial today

How can your company benefit from an out of hours telephone answering service?

Nobody likes talking to a machine, especially if their call is urgent. Whatever business you may have, out of hours telephone answering services can be a great asset to your company when it comes to meeting targets and withstanding a reputation for excellent customer satisfaction.

We understand that no one wants to work anti-social hours, but that sometimes this is unavoidable. If you have a contact centre business but find yourself struggling for staff on evenings and weekends, Netcall solutions can take the pressure off. With our great value for money out of hours telephone answering service you can take advantage of a frequent user service that provides you:

  • 24/7 service, 365 days a year
  • From 55p per call
  • Optional call transfer
  • FREE email notifications
  • Optional SMS updates

By using Netcall’s out of hours telephone answering service, we can act as a form of respite for your employees. By lowering the volume of calls your contact centre staff receives, it gives them time to pay more attention to each individual customer to ensure you are providing the best customer service possible. In turn, shorter call waiting times, and a higher volume of calls answered per day instils confidence in your clients and helps your business flourish.

We also know that the same out of hours telephone answering service may not work for everyone which is why we tailor our skills to suit your style of business and the type of calls you receive. Our team of trained staff will deal with these calls however you see fit, so that your customers will feel as though they are interacting directly with your very own services at all times. This way, you can build and maintain the reputation you want amongst existing and potential clients.

Does your company deal with clients all over the world? Then our out of hours telephone answering service can take away the stress of keeping in touch with overseas customers and remove the implications of time differences. Have Netcall Solutions provide you with a team of our best staff to be the point of call for your most important overseas clients 24 hours a day, making sure you don’t miss out on a big deal.

Perhaps your company has a helpline service but it closes at a certain time, leaving you unreachable for the hours in between as well as on public and bank holidays. The easiest way for you to improve your level of customer service is to offer an out of hours telephone answering service. If your customers are able to gain access to support or advice on your products or services whenever needed, this will not only strengthen your loyalty to your customers, but increase the client’s loyalty to you.

24/7 call handling services

Why choose Netcall Solutions?

If you’re unsure if your business would benefit from our out of hours telephone answering services then why not get in touch with us to discuss your options. We have a range of packages available that we can tailor to your requirements and If you decide you do not need our Netcall team any longer, there is no penalty for changing your mind.

The best out of hours answering service doesn’t need to cost you the world. We firmly believe in providing excellent value for money which is why we have no monthly fees and no binding contracts. At Netcall Solutions, we understand the importance of first impressions and so our call handlers have been trained to have excellent phone etiquette. Never again lose a customer due to a miss-handled call.

Best of all, our out of hours telephone answering service is entirely UK based. So for the best call handling available around the clock, why not sign up for your free trial today? With no obligation to commit, you have nothing to lose.

Say Hello...

For the most comprehensive out of hours telephone answering service contact us today on FREEPHONE 0800 840 4111. Alternatively, email us at info@netcallsolutions.co.uk to find out more.

A Few Reasons Why More People Are Choosing Netcall Solutions To Handle Their Telephone Answering Needs.

WE WORK 24/7/365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.