When it comes to the success of your business, every action you take has the potential to either make or break your company. A new customer brings with it a fantastic opportunity to promote and expand your brand. A call that is mishandled or not answered at all could potentially be brand damaging, and your customers may go elsewhere for their services. With so much at stake, you need Netcall Solutions to give you that competitive edge with our game-changing telephone answering service in London.
How can Netcall Solutions help your company succeed?
At Netcall Solutions, we pride ourselves on being the best telephone answering service London has seen.
As a company, we recognise that not every businesses needs are necessarily the same and so we offer five core services, each one fully customisable. These services are as follows:
Overflow Call Handling
Our overflow call handling services are there for those times when you simply do not have the personnel to handle the number of calls that you are receiving. Whether your lines are already in use, unattended, or the demands of your company require your team to be indisposed, we can help. With one simple action, all of your calls will be automatically diverted to our London telephone answering service where our experienced call handlers will be waiting to receive them.
It only takes a single missed call to cost you money, so why take that chance? All calls will be answered in a timely fashion and dealt with by our polite call handling specialists. Your customers’ needs will be met, and our team will ensure that detailed messages are taken and relayed to your company via email or text.
Are you looking to make a great first impression whenever you pick up the phone? Our message taking services are just the solution you’ve been looking for. Whatever the image that you wish to convey, you can be certain that our telephone answering service in London will never let you down. Regardless of how big or small your company is, the volume of call traffic that you receive will be relative to the size of your business. With our message taking services we can help you adapt to meet this demand so you never miss out on an opportunity ever again.
Emergency Response and Escalation
In addition to commercial clients, we can also assist government and private organisations from the ambulance services to healthcare providers, and more. In any emergency, the ability to prioritise incoming calls is of paramount importance which is exactly what our emergency response and escalation services are all about. Just as important is the ability to follow specific instructions. As the most trusted telephone answering service London has to offer, our specially trained team will ensure that all emergency calls are relayed to the appropriate on-call personnel quickly and efficiently.
If your business is struggling to cope with sudden or planned absences, then you need our temporary cover services. At Netcall Solutions, our London telephone answering service is just the solution you need to cover the following:
- Leave of absence
- Maternity leave
- Sick days
With fewer people manning your phone lines, the likelihood of customers not being able to reach you is much higher than normal. From as little as £2 a day, you can make certain that your team have the support that they need with one of our telephone answering service London packages. If you’d like us to follow a set script, or promote your services and products, just let us know, and we’ll tailor your package accordingly.
For any London-based company to succeed, they must remain innovative and forward-thinking. Whether you are looking to launch a new product or service, our media response campaign will help to manage your customers’ requests. From handling questions to providing information and assisting with sign-ups and purchases, our operators have you covered. By choosing our telephone answering service in London, your sales team will receive direct feedback from us. We can supply data as well as an accurate address for every call including the postcode to help you plan your marketing strategy effectively.