Live Telephone Answering Service

Do you require a live telephone answering service? You may have seen other companies who offer similar services, but none hold a candle to Netcall Solutions when it comes to delivering quality and affordability. Whatever your situation, there is a package for you so give us a call today.

Our live service for telephone answering

Having sold you on the service we would now like to sell you on the benefits of choosing our friendly call handling company:

Free trial

Multiple sectors covered

No monthly fees

Seamless integration with your business

Ideal for companies of all sizes

No binding contracts

Save on telephone costs

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 01202 065 065

There is nothing worse than finding yourself struggling to cope with busy phone lines. You could invest in additional staff, but this will ultimately prove costly in the long-run. What you should do instead is call Netcall Solutions as we supply a live service for telephone answering that is second-to-none. Our team is always on hand when you need us most so you will never miss a call again.

Read on further as we have detailed the services that we offer below:

Overflow Call Handling

Even at maximum capacity, it is easy for your telephone answering team to become overwhelmed. With our live service, you can divert all your incoming calls straight to us. Our professional team of call handlers has been trained in phone hospitality and work with a whole range of sectors. Whatever your customer’s needs, you can be assured that they will receive a professional response and a speedy resolution.

Our overflow call handling is ideal for busy or unattended phone lines as well, and will allow you to focus your attention on the areas of your business that matter most.

Message Taking

Great first impressions count and are essential for your business to achieve success. When new customers contact your telephone service, our live answering team will make certain that they are instantly sold on your company. Never again will you need to worry about mishandled calls or delays in calls being answered. Our message taking services will guarantee a fast and professional response.

We will take detailed messages of each incoming call and relay it directly to you via your chosen method (email, fax or SMS).

Request your free trial today


Emergency Response and Escalation

At Netcall Solutions, we work in tandem with many private and government organisations such as the police and ambulance services. Our team is available 24/7/365 to provide a live emergency response telephone answering service that will ensure appropriate prioritisation and escalation.

Whatever your instructions, we will follow these to the letter. Plus, our services enable you to manage your escalation rotas quickly and efficiently.

Temporary Cover

Are you expecting one or more of your employees to be absent? Your customers shouldn’t expect to cope without and neither should your team. With our live telephone answering service, we can provide temporary cover as and when you require it. When your team is undermanned, we can help ease the pressure by taking either a portion or all of your incoming calls.

Your customers will continue to receive an exceptional response with no interruption to any of your services. Our live temporary cover telephone answering service is ideal for scenarios including:

  • Day-to-day cover
  • Holidays
  • Maternity leave
  • Sicknesses

You’ll quickly discover why 98% of the clients who used our temporary cover services end up using our other services as well.

Media Response

If you are planning a new promotional campaign, our team can assist you with managing any sudden uptake in calls received. Our live service for telephone answering uses cutting edge ‘Quick Address’ software to ensure that you receive accurate addresses on each of your callers. Plus, our media response specialists can collate all public response data to enable your team to use in their marketing strategies.

24/7 call handling services

Why choose Netcall Solutions for your live telephone answering service?

Established in 2007, Netcall Solutions are a leading call handling bureau operating out of our UK based call center. As one of the most experienced companies around, you can derive peace of mind in knowing that you are receiving a live service for telephone answering from the experts.

Say Hello...

Get in touch with Netcall Solutions today on FREEPHONE 0800 840 4111 or email us at and discover more about our live telephone answering service.

A Few Reasons Why More People Are Choosing Netcall Solutions To Handle Their Telephone Answering Needs.s

WE WORK 24/7/365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.