Emergency Response and Escalation
At Netcall Solutions, we work in tandem with many private and government organisations such as the police and ambulance services. Our team is available 24/7/365 to provide a live emergency response telephone answering service that will ensure appropriate prioritisation and escalation.
Whatever your instructions, we will follow these to the letter. Plus, our services enable you to manage your escalation rotas quickly and efficiently.
Are you expecting one or more of your employees to be absent? Your customers shouldn’t expect to cope without and neither should your team. With our live telephone answering service, we can provide temporary cover as and when you require it. When your team is undermanned, we can help ease the pressure by taking either a portion or all of your incoming calls.
Your customers will continue to receive an exceptional response with no interruption to any of your services. Our live temporary cover telephone answering service is ideal for scenarios including:
- Day-to-day cover
- Maternity leave
You’ll quickly discover why 98% of the clients who used our temporary cover services end up using our other services as well.
If you are planning a new promotional campaign, our team can assist you with managing any sudden uptake in calls received. Our live service for telephone answering uses cutting edge ‘Quick Address’ software to ensure that you receive accurate addresses on each of your callers. Plus, our media response specialists can collate all public response data to enable your team to use in their marketing strategies.