Inbound Call Centre Services

Do your phone lines regularly exceed their capacity? Are missed calls damaging your business and reputation? Then it’s time to enlist the inbound call centre services offered by Netcall Solutions now. At Netcall Solutions, our system can handle more than 300 calls per hour so you can rest assured your customers will always be taken care of.

Introducing Our Inbound Call Handling Services

Inbound call centre services are very much a necessity in today’s modern world. As the demand for services and products increases, so too does the demand on your phone lines. If your team are not equipped to face the challenge, you could find yourself dealing with more and more frustrated customers.

Here at Netcall Solutions, we provide a wide range of services all expertly carried out by our skilled inbound call centre handlers. Our core service is, of course, overflow call handling which is intended to act as a back-up group for when your main group is busy, unavailable or simply overwhelmed.

Additional inbound call centre services that we can provide include:

Message Taking

Temporary Cover

Emergency Response and Escalation

Media Response

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 0800 840 4111

Continue reading below to learn more about our overflow inbound call centre services.

How Can Netcall Solutions Be of Assistance?

Perhaps you wish to hold a meeting of all of your employees, or maybe you have several staff members out sick or on maternity leave, one thing is for certain; your customers won’t wait. Inbound call handling services are vital for those times where your own team are simply unable to deliver the necessary level of service.

The process is easy and straightforward, and it all starts with one easy call to 0800 840 4111. One of our advisors will discuss with you your requirements and recommend a package to suit your needs and budget. You won’t need any special equipment, and we can have you setup and live within 24 hours.

From there, you have the option to divert your calls to our inbound call centre handlers depending on the situation. For instance, if your phone lines are engaged or there is no reply; only if your phone lines are engaged; or simply divert all calls – the choice is yours. Our service can be activated and deactivated whenever you no longer require it.

Our inbound call centre services are bespoke – all calls will be answered with your company’s name and greeting. We recommend providing us with a brief on any promotions, messages or specific information you’d like us to convey to your customers to further personalise the service.

Plus, you’ll never have to worry about missing out on important information. During each call, detailed messages will be taken, and these will be relayed to you via your preferred method of communication. It’s as simple as that! You can learn more about our inbound call centre services by clicking on our FAQs page.


At Netcall Solutions, we understand that one size doesn’t fit all which is why we offer packages to suit all requirements. We will tailor the telephone service that is right for you and provide you with a competitively priced quote. Best of all is that when you sign up for our call handling services, you’ll enjoy the following fantastic benefits:

  • No Monthly Fees
  • Flexible Options
  • Services Scaled to Businesses of All Sizes
  • 24/7/365
  • Seamless Integration
  • No Binding Contracts

Request your free trial today


Why Choose Netcall Solutions?

Established in 2007, Netcall Solutions have quickly earned a reputation for being the go-to choice for inbound call handling services. As one of the UK’s most trusted call bureaus, we find that our services are frequently called upon by businesses spanning all manner of sectors.

The beauty of our call handling services is that they spare you the time and money it would take to hire and train new personnel. In an age where a business needs every competitive edge it can get, this makes our inbound call centre handlers an invaluable addition to any company.

Furthermore, when you enlist Netcall Solutions, you will receive superior support when you need it most. Our call handlers are always available to receive calls, and you’re always in complete control. Best of all is that we’re entirely UK based so your customers will always reach someone who cares about the success of your company.

Inbound call centre services


So, what are you waiting for? Pick up the phone and request a FREE trial of our inbound call centre services by calling 0800 840 4111 today.

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To find out more about Netcall Solutions’ specialised and competitively priced Message Taking services, call the team now on…

A few reasons why more people are choosing Netcall Solutions to handle their telephone answering needs.

We work 24 / 7 / 365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like