Call Handling Service

Does your company receive a large volume of calls? Let Netcall Solutions take the weight off your shoulders with our friendly and professional call handling service. Our company provides all of the great benefits of call management without the hassle of a binding contract. To find out more about what we can do for your business, call us today on FREEPHONE 0800 840 4111.

Our services for call handling

At Netcall Solutions, our superb call handling services are designed to help businesses across multiple sectors including:

Building trades

Charities and fundraising

Solicitors and lawyers to name a few

Catering and Leisure

Design and marketing

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 0800 840 4111

At Netcall Solutions, we offer a premium call handling service to commercial customers spanning the length and breadth of the UK. When your company has to deal with a lot of incoming calls it can be stressful trying to keep on top of it all. During busy periods your team could be inundated with customers and maintaining a consistent level of professionalism can be tricky. Fortunately, our established call-handling services cater to companies of all sizes.

Netcall Solutions – What Can We Do For You?

Overflow Call Handling

We have all been there, you either find yourself in a call or your phones unattended. Perhaps you’re in the middle of an important meeting and do not wish to be disturbed. It’s unreasonable to expect your customers to wait, but there is another way. Our overflow call handling will allow you to immediately redirect all of your calls to our friendly PA team.

To find out more about the best overflow call handling services, get in touch with Netcall Solutions today.

Message Taking

First impressions have and always will be the single most important consideration for any business. All it takes is for a call to be missed due to tardiness or answered in an unprofessional manner and you could lose a potential sale forever. At Netcall Solutions, we provide a prompt and professional call handling service that covers message taking, ensuring that you never lose a customer.

Emergency Response Call Handlers

We also provide call handling services to the government as well as private organisations. These include local ambulance services and the police. Our emergency response and escalation call handlers are more often than not the first point of contact. As such you can be assured that we have trained our staff to the highest level to ensure that all emergency calls are correctly escalated.

Media Response

As any business owner is likely aware of, promotional campaigns can be a rewarding yet challenging time. Your goal is to increase your uptake in customers, but this can often leave your team struggling to cope with the sudden influx of calls. Call handling services don’t come better than this, Netcall Solutions can provide a media response service complete with Quick Address software and public response feedback.

With the best call handling service, you will never miss out on a sales opportunity again. In addition to the above, we also provide temporary cover for maternity leave, absences, holidays and much more.

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What are the benefits of choosing our call handling services?

Maybe you feel that your company couldn’t possibly benefit from outsourcing its call handling, but have you considered all of the possible angles? For businesses to survive, they must continually grow and improve the services that they offer. It only takes one unhappy customer to irreparably damage a company’s reputation – so why take the risk?

Below, we have listed several key benefits of using our call handling service. Have a read, and see for yourself why choosing Netcall Solutions is the only decision that really makes sense.

Focus more time and resources on building your brand

While larger businesses may have the manpower to cope with never-ending calls, for smaller companies, this can be nightmare. While you’re diverting precious resources to keeping your phone lines manned, you’re essentially hindering the expansion of your business.

With our phone handling services, you’ll have the freedom to pursue your company’s interests safe in the knowledge that we’re looking after your customers for you.

Save money

From paying for equipment to forking out on labour costs, fielding your own in-house call team can be a huge drain on finances. By outsourcing your call handling services to us, you’ll effectively be saving thousands each year on overheads – money that can be better spent on other areas of your business.

Professional service

Because our staff undergo continuous training and take the time to learn about your products, brand and services, we are able to provide the best possible service. While your team may be distracted by other tasks, our team are entirely focused on delivering the perfect customer experienced. Never again will your customers have to deal with mishandled calls or calls that aren’t answered at all.

Appearance of size

Our call handling service, in effect, provides a small business with the appearance of size. This is because you’ll have the capacity to answer far more calls than a company of equal size that doesn’t outsource its calls. The result? Customers will feel like they are dealing with a more well-established company which offers them certain assurances that they wouldn’t otherwise have.

Added flexibility

Here at Netcall Solutions, we scale our services to meet the needs of our clients. If you’re experiencing a busy, seasonal period, we can provide additional personnel and scale up our services to meet the demand. For those quieter times, we scale back your service or suspend it entirely should you request this. You’re in complete control.

Better customer service

For any business to be successful, word-of-mouth is important. Two things are guaranteed to get your customers talking – the first is a customer experience and the second is a great customer experience. Naturally, you want to aim for the latter, and with our call handling service, you’ll achieve just that. Not only does our service promote customer loyalty, but your customers will be more likely to refer your business to their friends and family.

24/7 call handling services

Why Should You Choose Netcall Solutions for you call handling service?

Since our formation in 2007, our company has worked hard to establish itself as the go-to provider for call handling services across the United Kingdom. We want you to trust in our services, so we have listed below the following great benefits that we offer:

  • No monthly fees
  • Flexible packages
  • UK call handling
  • Available 24/7 365 days of the year
  • Competitively priced
  • Free trials and free quotes

Say Hello...

Does your company receive a large volume of calls? Let Netcall Solutions take the weight off your shoulders with our friendly and professional call handling service. Contact us on FREEPHONE 0800 840 4111 to discover more about our call handling service.

A Few Reasons Why More People Are Choosing Netcall Solutions To Handle Their Telephone Answering Needs.

WE WORK 24/7/365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.