At Netcall Solutions, we are an established call bureau. We offer your business the opportunity to divert your incoming calls. They will be answered by professional, friendly, and qualified staff whenever you need it. We have flexible call answering services to suit every budget. You can also change it whenever you want.
Our call handling and telephone answering services are UK based. We don’t use overseas call centres. Your calls will always be answered by highly skilled UK operators. There’s no monthly fee to pay and you can be live in 24 hours. With our service, you will have complete control of the features and call routing.
Established in 2007, we’ve been providing a first class telephone answering service for many years. We provide a range of competitively priced call handling and telephone answering services to suit your business’s needs. Our services include:
Overflow Call Handling
Our overflow call handling services let you focus on what you do best. If your phone lines are busy, unattended or you don’t want to be disturbed, we can help. Our service ensures your business will never miss a call. Our skilled personal assistants will forward messages to you via your preferred method; email or text. All your calls will be immediately redirected to us, allowing you to work undisturbed.
Answering the phone to new clients is extremely important. If you miss the call or answer unprofessionally, you potentially lose that client. That’s why we offer a reliable and affordable message taking service. Whatever your forwarding method, we’ll get your messages to you promptly and accurately with our call answering services.
If you need temporary cover for call handling and telephone answering services, we provide it. This is for if you or an employee are on leave for any reason. You won’t need to worry about handling the extra calls, we’ll handle it for you. Our short-term packages are affordable and bespoke.
Media Response Service
If you start a new advertising campaign, you’re sure to notice an increase in call traffic. No matter how many calls are incoming, our team can handle it. Our media response service sends any details gathered directly to your sales team.
Emergency response and escalation call handlers are important. They’re the first point of call for the public in an emergency. Our specially trained team will make sure those calls that require escalation are passed on quickly.