Call Handling

Are you in need of professional call handling solutions? Then look no further than Netcall Solutions – the country’s number one call answering service. With many years’ experience in delivering professional answering services, we can tailor our approach to any business regardless of sector. Whether you’re looking for long-term coverage or a temporary solution, call us today on 0800 840 4111 for more information.

The number one choice for UK call handling services

Take a look at our ‘Frequent User Service’ package below for an example of what we can provide for your business:

Calls from 55p per call, based on per second billing

Optional call transfer

Optional SMS/ Text service

High volume, basic message taking

24/7/365 cover

FREE email sent

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 0800 840 4111

For any business, managing the flow of incoming calls can often be a challenge, especially during busier periods or on days when you’re understaffed. It is during these times that a reputation can be damaged by calls that go unanswered or are mishandled by staff who are overworked. If all this sounds too familiar, we suggest giving Netcall Solutions a call now. Our call handling UK services will alleviate the strain on your employees and provide your customers with the best possible service.

Whether you’re looking to make a great first impression, cover a period of maternity leave, launch a new marketing campaign or coordinate emergency response services, we have you covered. Our call handling services are available 24 hours a day, 365 days a year and include some great packages with no monthly fees or binding contracts to worry about.

Request your free trial today

To learn more about our individual UK call handling services, please see below:

Introducing our incredible range of core services

Overflow Call Handling

Nobody likes missing out on potential sales calls, and with our competitively priced overflow call handling services, you won’t have to ever again. All incoming calls can be easily and quickly redirected to our team rendering busy and unattended phone lines a thing of the past. So whether you’re looking to assemble your team for a meeting or experiencing a sudden influx of calls, activate our overflow call handling UK services for complete peace of mind.

Message Taking

First impressions count, and if your calls are being missed or mishandled, you’re more likely to lose out to your competitors. Likewise, miscommunication can lead to instructions being relayed incorrectly. This could result in an action being or not being taken which could potentially lead to angry customers. With our message taking services, our call handling operators will ensure all calls are answered quickly and that your customers receive a polite and friendly service.

Any information will be taken down and confirmed with the customer before being relayed to your team via either email or SMS/ Text.

Media Response

Get ahead of the competition and enjoy the many benefits of the media response service provided by our UK call handling specialists. Using the latest Quick Address software, you will receive an accurate address for each caller. Plus, our team will gather all public response data to help you with the next stage of your marketing campaign. From requesting a brochure to placing an order, our team will give you a much-needed advantage.

Temporary Cover

Dealing with a period of absence can be a hugely demanding time for any company. Whether it’s mum-to-be embarking on maternity leave, a week away in the sun or a leave of absence, your company doesn’t need to be thrown into disarray. Simply by choosing our call handling professionals, you will be sorted for your short-term needs.

Our temporary cover for call handling can be activated and deactivated with no fuss whatsoever. So whether you need us for a day, week, or longer our call handling UK team will enable you to go on doing what you do best.

Emergency Response and Escalation

Having played a pivotal role for many government and private organisations, Netcall Solutions are often the first point of contact for emergency response and escalation scenarios. From healthcare providers and the ambulance service to the police, we serve as an integral part of any emergency response call handling team. Any calls placed to our team will be prioritised and escalated quickly to your on-call team.

Best of all is that thanks to our no-hassle approach, you are free to change your emergency response UK call handling service on-the-fly. This enables you to manage your call out or escalation rotas simply by phoning us or dropping us an email.

24/7 call handling services

Why should you choose Netcall Solutions for your call handling services?

Established in 2007, Netcall Solutions are the preferred call handling UK choice for hundreds of businesses nationwide. Big or small, we have bespoke call answering packages available for all budgets – simply give us a call, and you could be set up within 24-48 hours. Each of our packages can be adjusted on-the-fly by your own dedicated account manager. Plus, with no monthly fees or binding contracts, we offer complete freedom.

Regardless of how big your business is, calls will inevitably go unanswered, or customers will be left waiting in queues. With the ability to answer over 300 calls per hour with calls answered every seven seconds, your customers will have the comfort of knowing their call has been dealt with. Our call handling services integrate seamlessly with your business and will answer all calls with your company name and preferred greeting.

As a company, we know that the best person to talk to about your business is always you. We hold basic information which enables us to assist your customers with basic enquiries. Any information is relayed to your own call team, so your customers have the comfort of knowing that they won’t be left waiting long for an answer. Best of all is that our call handling team can provide all this at highly competitive prices – you won’t even need to purchase or hire any expensive specialist equipment.

Contact

Call Netcall Solutions today on 0800 840 4111 and have a chat with a member of our friendly team to discuss your call handling requirements in further detail.

Say Hello...

To find out more about Netcall Solutions’ specialised and competitively priced Message Take services, call the team now on

A Few Reasons Why More People Are Choosing Netcall Solutions To Handle Their Telephone Answering Needs.

WE WORK 24/7/365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.