To learn more about our individual UK call handling services, please see below:
Introducing our incredible range of core services
Overflow Call Handling
Nobody likes missing out on potential sales calls, and with our competitively priced overflow call handling services, you won’t have to ever again. All incoming calls can be easily and quickly redirected to our team rendering busy and unattended phone lines a thing of the past. So whether you’re looking to assemble your team for a meeting or experiencing a sudden influx of calls, activate our overflow call handling UK services for complete peace of mind.
First impressions count, and if your calls are being missed or mishandled, you’re more likely to lose out to your competitors. Likewise, miscommunication can lead to instructions being relayed incorrectly. This could result in an action being or not being taken which could potentially lead to angry customers. With our message taking services, our call handling operators will ensure all calls are answered quickly and that your customers receive a polite and friendly service.
Any information will be taken down and confirmed with the customer before being relayed to your team via either email or SMS/ Text.
Get ahead of the competition and enjoy the many benefits of the media response service provided by our UK call handling specialists. Using the latest Quick Address software, you will receive an accurate address for each caller. Plus, our team will gather all public response data to help you with the next stage of your marketing campaign. From requesting a brochure to placing an order, our team will give you a much-needed advantage.
Dealing with a period of absence can be a hugely demanding time for any company. Whether it’s mum-to-be embarking on maternity leave, a week away in the sun or a leave of absence, your company doesn’t need to be thrown into disarray. Simply by choosing our call handling professionals, you will be sorted for your short-term needs.
Our temporary cover for call handling can be activated and deactivated with no fuss whatsoever. So whether you need us for a day, week, or longer our call handling UK team will enable you to go on doing what you do best.
Emergency Response and Escalation
Having played a pivotal role for many government and private organisations, Netcall Solutions are often the first point of contact for emergency response and escalation scenarios. From healthcare providers and the ambulance service to the police, we serve as an integral part of any emergency response call handling team. Any calls placed to our team will be prioritised and escalated quickly to your on-call team.
Best of all is that thanks to our no-hassle approach, you are free to change your emergency response UK call handling service on-the-fly. This enables you to manage your call out or escalation rotas simply by phoning us or dropping us an email.