Call answering

Are you looking for a professional call answering service for your business? At Netcall Solutions we provide a reliable and cost-effective service that will keep your company connected to customers and clients 24/7. Whether you’re short staffed due to illness, or you want to keep your business lines available after hours, we have a range of call answering packages to suit your needs.

Our call answering services

Many companies are connected globally in the 21st Century, and it can be difficult to maintain good communication when clients are in a different time zone to you. Staying connected 24/7 could be the difference between making that big business deal or not, which is why we have come up with the perfect solution for you.

Using Netcall Solutions’ call answering service means you’ll be able to keep in touch not just 24/7 but 365 days a year too. This means anti-social hours, holidays and staff sickness are no longer a worry when you always have our team of experts on hand to step in on your behalf. You’ll never miss a business opportunity when you have our friendly team available to take your calls and pass on any important messages to you immediately.

Our team are fully trained with a wealth of knowledge and experience in telephone answering in a number of industries, making us equipped to handle any type of call you may receive. All of our call answering packages are tailored to your needs to create a bespoke service that integrates seamlessly into your business whenever you require. Our typical frequent user package includes:

  • 24/7 365 days per year cover
  • Message taking
  • Call transferring service
  • SMS/email notifications

So whether you need a basic message taking service or a more comprehensive call answering service, our expert team will ensure no call goes unanswered with our range of packages. Prices start from as little as 55p per call and we guarantee you won’t find a better price out there. Take a look at the different call answering packages we can offer you below.

UK-based telephone operators

Flexible service

Messages taken 7 days a week

No monthly fee

Quick and easy set up

Saved money on telephone costs

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 0800 840 4111

Overflow call answering

If you have a small team who are struggling to answer your business’s inbound calls, then it can be a great help to invest in an overflow call answering team to help ease the pressure off of your staff. When your employees are trying to answer too many calls, the quality of service will be compromised, however, with Netcall Solutions, you don’t have to compromise on quality or quantity when you have the staff you need to answer each call effectively and efficiently.

We can help give your employees the respite they need during busy periods, and your customers the attention they deserve by providing an overflow response service that can be activated by the touch of a button as and when you need it.

Media response call answering

Similarly to our overflow service, if you’re company has recently dropped a new marking campaign or brochure, then you may be expecting your phone lines to be busier than usual. To help keep up with this influx, our media response team can be on hand to ease the pressure on your team.

Our media response call answering is also a great way to monitor the success of your media campaign. We can pass on vital information to your marketing team for them to assess and improve your company’s marketing strategies.

Message taking services

First impressions count, so if you are away from the office whether it be on holiday or in a business meeting, our professional and friendly team can answer your calls, sifting through the nuisance calls and taking messages for those that need to be addressed. With our SMS or email notification system, we can make running your business a whole lot easier and give you peace of mind that you’ll never miss an opportunity again.

With each of our call handlers having extensive experience in call answering, we know how to adapt our approach to suit your business’s style and tone, so it’ll be just like one of your own employees taking the call. We can simply take down the relevant details for a call back so that you can then handle the call at a time that is suitable for you.

We use the latest software and technology that allows us to work remotely and you can call upon our call answering services any time of day, whenever you need us. No matter how big or small your business is, our aim is to provide a hassle-free process in which to make your company run more efficiently. If you’re not sure which of our call answering services is right for you, speak with one of our team who will be happy to advise you on the right package for your company’s needs.

Request your free trial today

Reasons to choose Netcall Solutions

We have been providing call answering solutions to businesses across the UK since 2007, and in that time have built up a reputation as a reliable and cost-effective option for all your call handling needs. We want to provide a quick and easy remedy that will help your small business thrive and support you as you take your company to the next level.

Netcall Solutions can provide anything from temporary cover to emergency call handling and escalations. There is nothing that we cannot be prepared for and our team are experienced in adapting to new work environments on a regular basis. The benefits of using our call answering services are endless, so if you’re still unsure if we are right for your business, remember that our packages boast the following features:

  • No monthly fees
  • UK based operators only
  • Year round services
  • Cost-effective solutions
  • Bespoke call answering packages

If there is something you require but we have not mentioned it here, do not panic. Get in touch with a member of staff to discuss your exact needs and we will provide you with honest and impartial advice about the most suitable options for you. Our FREE quotation service will allow you the time to make a well-informed decision that suits your business’s style and budget.

“We started using Netcall Solutions when one of our branches required holiday cover over the Christmas holidays. We found that the service provided was not only very efficient, but it also meant that no client call was ever missed. As many of our clients enjoy the personal touch of speaking with an individual rather than answerphone, we have now set up a call divert service with all our regions, so that we never miss any of our client calls. Netcall Solutions has become an integral part of us providing professional, friendly and reliable customer service to all our clients.”

Regards, Michelle

24/7 call handling services

Contact us

For the best call answering services, get in touch with Netcall Solutions today. Call us on 0800 840 4111 or email us at info@netcallsolutions.co.uk.

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A Few Reasons Why More People Are Choosing Netcall Solutions To Handle Their Telephone Answering Needs.

WE WORK 24/7/365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.