Overflow call answering
If you have a small team who are struggling to answer your business’s inbound calls, then it can be a great help to invest in an overflow call answering team to help ease the pressure off of your staff. When your employees are trying to answer too many calls, the quality of service will be compromised, however, with Netcall Solutions, you don’t have to compromise on quality or quantity when you have the staff you need to answer each call effectively and efficiently.
We can help give your employees the respite they need during busy periods, and your customers the attention they deserve by providing an overflow response service that can be activated by the touch of a button as and when you need it.
Media response call answering
Similarly to our overflow service, if you’re company has recently dropped a new marking campaign or brochure, then you may be expecting your phone lines to be busier than usual. To help keep up with this influx, our media response team can be on hand to ease the pressure on your team.
Our media response call answering is also a great way to monitor the success of your media campaign. We can pass on vital information to your marketing team for them to assess and improve your company’s marketing strategies.
Message taking services
First impressions count, so if you are away from the office whether it be on holiday or in a business meeting, our professional and friendly team can answer your calls, sifting through the nuisance calls and taking messages for those that need to be addressed. With our SMS or email notification system, we can make running your business a whole lot easier and give you peace of mind that you’ll never miss an opportunity again.
With each of our call handlers having extensive experience in call answering, we know how to adapt our approach to suit your business’s style and tone, so it’ll be just like one of your own employees taking the call. We can simply take down the relevant details for a call back so that you can then handle the call at a time that is suitable for you.
We use the latest software and technology that allows us to work remotely and you can call upon our call answering services any time of day, whenever you need us. No matter how big or small your business is, our aim is to provide a hassle-free process in which to make your company run more efficiently. If you’re not sure which of our call answering services is right for you, speak with one of our team who will be happy to advise you on the right package for your company’s needs.