Business telephone answering service

Are you looking for a business call answering service to handle those all-important calls when you’re away from your desk? Then look no further than Netcall Solutions. We are the UK’s most efficient call handlers working across a range of industries. To find out what packages we can offer you, give us a call today on 0800 840 4111.

Superior Business Call Answering Service

When you run a small business or are part of a company that is growing rapidly and proliferating, you won’t always have enough time to answer every call that comes in. You might not have enough revenue in your current budget to hire a permanent receptionist, as hiring other more vital roles to run your business takes precedence.

At Netcall Solutions, we can provide you with a comprehensive business call answering service that will ensure you never miss a call again. Whether you need something on a regular basis or for last minute cover when you’re away, we have a call package to suit you. We tailor our answering service to your needs, with each package including standard features such as:

Overflow Call Handling

Media Response

UK Based Call Centres and Operators

Emergency Response and Escalation

Message Taking

Temporary Cover

Out of Hours Call Coverage and Much More

24/7 365 days per year cover

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 0800 840 4111

Overflow Business Telephone Answering Service

If you run a busy call centre, we know how busy periods can put pressure on a team. If you’re short staffed due to holiday or sickness, then our overflow call handling service will help ease the pressure and the burden on your team members.

Quality is just as important as quantity when it comes to answering calls, and by having our call package in place, your employees will be able to handle each call with care and attention without rushing the customer off the phone.

We have a wealth of knowledge and experience when it comes to call handling. We can deal with each call with a pre-determined message or simply take down the caller’s details so that you can call them back at a more convenient time.

Request your free trial today


Media Response Business Telephone Answering Service

If you’re a big business about to drop your latest marketing campaign, it is inevitable that calls will increase in response to this. In order to prepare yourself for this, why not invest in a temporary media response call package with Netcall Solutions?

Our business call answering services can be used as and when you need them, and we don’t charge any monthly fees. This will be a much more cost-effective way to handle this spike in calls compared to hiring new or temporary staff.

We can help provide a professional response to calls and also collate the relevant data for your marketing department to be able to assess the success of your campaign and make a note of what you could change for future campaigns.

24/7 call handling services

Emergency Response and Escalation

One of our most popular telephone answering services is the emergency response and escalation service. This is primarily used by important government organisations and private officials; like local ambulance, police and fire brigade services, healthcare services, and local festival emergency services.

Whatever the sector and the size of your organisation, you can always be confident that our specially trained team will ensure that those important phone calls which require escalation are passed on quickly and professionally to your own on-call personnel.

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over for less than 65p per day!  Using your dashboard, you can route your number anywhere, including a virtual receptionist. The dashboard is specifically designed for ease of use, so you can be confident that utilising your virtual number to its highest potential will be convenient and straightforward.


When it comes to our business telephone answering services, we recognise that no two companies are alike. For this reason, we provide a bespoke service that tailors a phone package to your needs. This way, you can be sure that your company is never paying over the odds for services that you don’t use. Our most popular package, for instance, features calls priced from just 55p based on per second billing and comes with optional extras such as call transfer and SMS/ text notifications.

If your company requires temporary cover, then Netcall Solutions are for you. Our short-term business call answering packages start from just £2 a day and will ensure that your company never misses a beat. For more information about the cost of our business telephone answering services, check out our prices page now.

Why Choose Our Business Telephone Answering Service?

Established in 2007, Netcall Solutions has quickly grown to become the UK’s number one call handling bureau. Our reputation has surpassed that of our competitors and, as a result, we have amassed a sizeable client base. Many customers who have opted for our short-term business call answering services have chosen to remain with us long-term.

Our comprehensive services can provide assistance in the areas mentioned in this article, as well as others such as temporary covermessage taking and emergency response call handling. We have worked hard to build up a trustworthy reputation and are one of the most used UK based business telephone answering services.

One of the best things about our call packages is that you can use them as and when you need them. This means you only pay for what you use and there’s no monthly contract that you’re tied into. It’s a great solution for all your business call handling needs and will save you time and money on recruitment.

“We have been using Netcall for almost as long as we have been in business and have found their call answering services invaluable for covering holiday periods and taking calls out of hours. Even as our Online Marketing business grows, we still find a need for the professionalism of the Netcall service and have recommended them to several of our clients. To sum up, this is a great service at a great price!”Fran, Long-standing satisfied client.

All of these advantages mean that we can bring real value to your company regardless of your needs. With our tailored phone answering packages, we will help connect to your customers, retain your high levels of service and ensure that you never miss a sales opportunity.

Contact Us

To find out more about Netcall Solutions’ specialised and competitively priced Message Taking services, call the team now on 0800 840 4111. We will be able to discuss your enquiry and give you all of the information you need to proceed with our business telephone answering service with confidence.

Alternatively, use our contact page to send a message directly to our enquiries team who’ll respond to your query. You are also welcome to contact us by sending an email to We always endeavour to reply quickly and comprehensively.

Say Hello...

For more information, or to set up your business telephone answering service, speak to a member of Netcall Solutions today.

A Few Reasons Why More People Are Choosing Netcall Solutions To Handle Their Telephone Answering Needs.

WE WORK 24/7/365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.