Business Phone Answering Services

Are you the owner or representative of a business that is currently trying to find a trustworthy provider of business phone answering services? We have good news – your search is finally over now that you have landed at Netcall Solutions. Our established 24/7 solutions are guaranteed to elevate your business to the next level regardless of whether you are running a small start-up or a large company. To find out more about our capabilities and prices, reach out to our customer care team at your earliest convenience on our Freephone line 0800 840 4111.

Our telephone answering service for businesses

If you have been trawling through the websites of various businesses advertising an efficient telephone service at a great price, you can stop right here. Netcall Solutions has more than a decade of experience in assisting businesses of various sizes across numerous different sectors with inbound call handling. With no monthly fees to worry about and a supremely flexible service at all times, we will be your one stop shop for all call handling requirements.

Hiring a receptionist to answer your calls full time can cost a lot of money. We understand that small businesses especially need to be careful about how they use their finances while trying to expand and grow. This is where our phone answering service for businesses comes in. Our team of professionals will manage all of your calls efficiently, making sure that you never miss an important message or business opportunity.

With packages starting at as little as £2 a day, we offer the most affordable and cost-effective call answering service on the market. All of our employees are highly trained professionals with an impeccable phone manner and a great passion for what they do. Our operators will learn the nature of your business very quickly – your customers will have no idea that the person answering the phone isn’t actually based in the same building as you.

Setting up our answering service will be very easy. We are known for our flexibility, which is why we never charge monthly fees. You can change or cancel your Netcall Solutions contract at any time. The diversion to our call bureau can easily be switched on and off to match your current incoming call volume – you only pay for the service you use.

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 0800 840 4111

What do our business phone answering solutions entail?

Please keep reading below to find out more about the different aspects involved in our business phone answering services.

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Message Taking

If you are out of the office, you can have full peace of mind knowing that any calls you receive in the meantime will not be missed with our business phone answering solutions. Our professional friendly team will answer all the calls that you receive during your absence. Clear messages will be taken and passed onto you with no delay.

First impressions are very important, which is why it is vital to ensure that someone is always there to answer the calls your business receives. When people are not able to reach a team member fast enough, they will simply take their business elsewhere. With our services, your customers will always be able to speak to someone right away.

Overflow Call Handling

Do you know in advance that an especially busy period is coming up for your business? Our business phone answering services will take the pressure off yourself and your team members to handle the incoming influx. If you do not have a dedicated receptionist and answering the phones is split between team members, then it may distract them from other work they may be doing instead. With Netcall Solutions, you will not have to worry about this ever again.

Our overflow team will pick up all the calls that you are not able to handle in-house. Our operators are fast learners who will convincingly sound like your own receptionist. They will be able to provide your clients with a pre-approved message or take down their contact details for a callback at a suitable time. Sitting on hold frustrates callers, so it is also good to ensure that every enquiry gets at least an initial response.

Emergency Response and Escalation

More and more companies operate an emergency line that is open 24 hours a day, 7 days a week. At Netcall Solutions, we have operators who have been specially trained to handle calls of an urgent or sensitive nature. When an emergency call cannot be answered by one of your team members, it will simply transfer through to our bureau for handling.

Temporary Cover

If an employee or colleague is taking extended time off, then why not consider our business phone answering services for the duration of the absence? When the only assistance you will be requiring is answering the phones, then there is no need to hire and train a new employee. Simply reach out to our team instead. We have worked for many different industries before, so we will quickly pick up your company’s profile and answer your calls in the most professional manner possible.

Media Response

Have you recently launched a major PR campaign? Are you now expecting an influx of calls from people wanting to know more about your services? If that accurately describes your current situation, then you have come the right place. Divert your phone to our call bureau and we will speak to all callers, gauging the nature of their requirements and referring all the important ones straight back to you.

24/7 call handling services

Reasons to choose the Netcall Solutions call answering service

Netcall Solutions was founded in 2007. We have gone from strength to strength during our decade plus of successful operation and we are continuing to grow and expand. We are now considered to be one of the leading call bureaus in the United Kingdom. Only with our company will you be able to benefit from all of the following:

  • Complete Control – You can route the direction of a call to another destination or change the level of features within your account at any time.
  • Easy Installation – A quick and simple call handling set-up service that enables you to be live within 24 hours.
  • We’re UK Based – Our highly trained UK based operators will take your messages – no overseas call centres used.
  • You’re in Control – We have flexible call answering plans to suit every budget and you can change it whenever you like.

Each and every operator who will be answering your calls has extensive experience behind them. Most of our employees have previously worked as secretaries, personal assistants and contact centre operatives. Your calls will always be answered in a timely and professional manner.

 “We have been using Netcall Solutions for almost as long as we have been in business and have found their call answering services invaluable for covering holiday periods and taking calls out of hours. Even as our online marketing business grows, we still find a need for the professionalism of the Netcall Solutions service and have recommended them to several of our clients. To sum up, this is a great service at a great price!” –Fran, Business Phone Answering Services Testimonial

Here at Netcall Solutions, we are very passionate about what we do and fully dedicated to offering the best phone answering service on the market. We will seamlessly integrate into your daily operations and offer clear communication at all times. All of our solutions are customised to the requirements of your company and you only pay for the service that you use.

In case you are not completely sure whether our services are the perfect choice for your company at the moment, get in touch! We would be delighted to walk you through all of our available options. Once we have a better overview of what you are looking to achieve, we can offer you a bespoke solution and a price, no strings attached and no obligation to commit!

Test out our phone answering service for businesses

Here at Netcall Solutions, we understand that businesses want to try out a service before they buy it. This is why we are offering a free trial for all potential customers. We will set up our telephone answering service very quickly and you will be able to see exactly what our team is capable of.

As you will be able to tell from all the preceding information, there is only one company that truly stands out from all the providers offering business phone answering services and that is Netcall Solutions. Should you have any questions whatsoever about any of our solutions or you would like to sign up for the free trial, reach out via one of the below contact methods.

Contact us today

Are you now convinced beyond a shadow of a doubt that Netcall Solutions is the team to call to take your business to the next level? We are always here to help and look forward to hearing from you very soon. Please feel free to either call us on our Freephone line 0800 840 4111, e-mail your requirements over to or fill out our online form. We won’t leave you waiting and will respond very shortly!

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To find out more about Netcall Solutions’ specialised and competitively priced Message Take services, call the team now on

A Few Reasons Why More People Are Choosing Netcall Solutions To Handle Their Telephone Answering Needs.

WE WORK 24/7/365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.