Business Call Answering

Do you struggle with inbound phone calls? Then contact Netcall Solutions as we are the UK’s leading telephone answering and call handling company. We provide a business call answering service that will answer and deal with all of your telephone calls. Manage your time more effectively by calling Netcall Solutions today on 0800 840 4111.

Professional Call Answering for Business Customers

Here at Netcall Solutions, we understand the importance of a call handling service that is efficient, friendly and, above all else, reliable. As the most reputable business call answering service around, we take care of your customers like they were our own. With our highly competitive call handling packages, never again will you lose out to the competition.

Handling a business is a time-consuming affair and can get in the way when you have more important matters such as meetings or have to focus on getting work done. With the help of Netcall Solutions’ business phone answering service, you will never miss a call ever again! All of your telephone calls will be diverted to our trained telephonists in the event of the following scenarios:

Holiday Cover

You Do Not Wish to be Disturbed

Unattended Phones

Important Meetings


Maternity/ Paternity Leave or Planned Absence

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 0800 840 4111

If you want to put a stop to interrupted meetings and missed messages, then you need our business call answering service. We have an excellent reputation across the country for helping businesses work more efficiently by answering their phone calls. Our UK-based office operates 24-hours a day, so even if you miss a call out of office hours, you can rest assured that the message will be passed on.

How Can Our Business Call Answering Service Benefit You?

When you set up a deal with Netcall Solutions, your calls will be immediately redirected to our team. Whether you require a temporary phone answering service or full-time cover, we can adjust your package according to your requirements. We have a team of highly experienced secretaries who will treat each customer as an individual. Our mission is to provide a first-class service for call answering for business customers.

Once we have taken a phone call on behalf of your business, we will take down a clear and accurate message, and forward it to you via your preferred medium. You can then deal with the call at a time that is convenient for you without having to put off what is really important for your business. With the ease and efficiency that our business call answering service provides, you will feel as though you have your own personal receptionist.

Company size is not a factor when it comes to our business phone answering service as it is used at all levels from start-up businesses to nationwide corporations. We have a team of trained assistants who will answer all of your telephone calls and take a message which will then be relayed to you via email or SMS.

You will not have to redirect phones at all as we do this for you, just activate the service, and the system will handle the rest for you. By choosing our company, you can be assured that our telephonists will be polite, articulate, provide the right information about your business, and obtain the correct information from your prospective client.

Request your free trial today


What Business Phone Answering Services Can We Provide?

At Netcall Solutions, we provide a wide range of call handling services to suit a variety of needs. You can learn more about these services below.

Message Taking

When a customer attempts to call, they want to know that their query has been correctly logged and passed along to the relevant department. Whether it’s a new or existing customer, the way in which this call is handled could affect whether they choose to stay with your company or go elsewhere. Our business call answering team are here to ensure that all message taking is handled in a professional manner.

All necessary information will be compiled by our team and relayed to your company via your chosen method of communication. With our help, you’ll be able to react in a timely fashion and in doing so convey the best image for your business. This makes call answering for business customers a must-have.

Overflow Call Handling

It happens to even the largest of companies. There are times where it seems like everyone is calling up and you simply don’t have the manpower to keep pace. When this happens, calls will often go unanswered leading to disgruntled customers, negative feedback and a possible loss of revenue. Thanks to our overflow business call answering services, being overwhelmed by incoming calls will be a thing of the past.

We’re on hand 24 hours a day, 365 days a year! You’re in complete control, as soon as your calls begin to pick up, activate our overflow call handling services, and we’ll take it from there. Our business phone answering service can be designed to supplement as well as replace your call handling team. You choose whether to divert all or some of your incoming calls and once you no longer require us, deactivating our service is just as simple.

Temporary Cover

At Netcall Solutions, our business call answering team are the perfect choice for companies seeking a temporary cover solution. Thanks to the flexibility of our short-term packages, you can choose to slot these into cover any period when you know you’re going to be understaffed. With prices starting from as little as £2 a day, our temporary cover services won’t cost you a fortune either.

Emergency Response and Escalation

From 24-hour businesses to private and government organisations such as local ambulance services, having a company like Netcall Solutions providing you with emergency response and escalation expertise is definitely the smart choice. Our PA team are specially trained to serve as the first point of contact in an emergency providing call answering for business customers providing emergency services or 24-hour call outs.

By choosing our specialists, you can be certain that all incoming calls will be handled and prioritised correctly. We will then ensure that all requests are escalated quickly to the relevant on-call personnel. Plus, our flexible business call answering packages allow you to easily adjust your escalation rotas on-the-fly.

Media Response

Whether you’re releasing a new brochure or commencing a promotional campaign, it’s important that you correctly anticipate the inevitable upsurge in customer interest. At Netcall Solutions, our business phone answering service is provided by experts who are proficient at providing full media response coverage.

But we go much further than simply answering the phone. In fact, we will help you plan the next phase of your marketing strategy by supplying your sales team with all necessary feedback. Plus, with our ‘Quick Address’ software, you’ll have an accurate address for all of your callers, so you’ll know exactly where to direct your attention. With our media response business call answering services, never again will your promotional campaigns fall short of the mark.

24/7 call handling services

What are the Advantages of Enlisting Our Business Call Answering Service?

Here at Netcall Solutions, we are committed to providing the very best service for call answering for business customers. However, you may as of yet be still undecided on whether our services are right for you. To help make your decision easier, we have put together a list of reasons as to why you should choose a professional call handling bureau:

  • Phones Answered 24/7
  • Temporary Cover on Request
  • Build Customer Confidence
  • UK Based
  • Save Money

Why Choose Our Phone Answering Service For Your Business?

No matter what industry your business is in, we are able to provide an exceptional business phone answering service. Our call handlers have experience in taking calls for accountants, designers, solicitors, builders, and many more professionals across the UK. We have the capacity to answer phone calls for businesses of all sizes, so whether you are a large company with many different sectors or a small start-up, we will be happy to help.

Our overflow business call answering service is a wise investment for many reasons. There are a number of reasons as to why you may not be able to answer your calls such as a staff shortage or absence from your desk during a meeting or annual leave. Whatever the reason may be, Netcall Solutions is here to ensure you do not miss those vital business memos or customer enquiries.

We appreciate that every business is different from the next, which is why we offer personalised call answering for business customers. Our secretaries will represent your company by answering calls in accordance with the instructions you have given us. Additionally, we guarantee that we can meet your business’ budget with our competitive prices.

Contact Us

Try out our business call answering service for yourself today. Request a FREE trial by calling 0800 840 4111. Alternatively, send an email to, and we will be back in touch shortly.

Say Hello...

For the best business call answering services, get in contact with Netcall Solutions today on FREEPHONE 0800 840 4111.

A Few Reasons Why More People Are Choosing Netcall Solutions To Handle Their Telephone Answering Needs.

WE WORK 24/7/365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.