What Business Phone Answering Services Can We Provide?
At Netcall Solutions, we provide a wide range of call handling services to suit a variety of needs. You can learn more about these services below.
When a customer attempts to call, they want to know that their query has been correctly logged and passed along to the relevant department. Whether it’s a new or existing customer, the way in which this call is handled could affect whether they choose to stay with your company or go elsewhere. Our business call answering team are here to ensure that all message taking is handled in a professional manner.
All necessary information will be compiled by our team and relayed to your company via your chosen method of communication. With our help, you’ll be able to react in a timely fashion and in doing so convey the best image for your business. This makes call answering for business customers a must-have.
Overflow Call Handling
It happens to even the largest of companies. There are times where it seems like everyone is calling up and you simply don’t have the manpower to keep pace. When this happens, calls will often go unanswered leading to disgruntled customers, negative feedback and a possible loss of revenue. Thanks to our overflow business call answering services, being overwhelmed by incoming calls will be a thing of the past.
We’re on hand 24 hours a day, 365 days a year! You’re in complete control, as soon as your calls begin to pick up, activate our overflow call handling services, and we’ll take it from there. Our business phone answering service can be designed to supplement as well as replace your call handling team. You choose whether to divert all or some of your incoming calls and once you no longer require us, deactivating our service is just as simple.
From 24-hour businesses to private and government organisations such as local ambulance services, having a company like Netcall Solutions providing you with emergency response and escalation expertise is definitely the smart choice. Our PA team are specially trained to serve as the first point of contact in an emergency providing call answering for business customers providing emergency services or 24-hour call outs.
By choosing our specialists, you can be certain that all incoming calls will be handled and prioritised correctly. We will then ensure that all requests are escalated quickly to the relevant on-call personnel. Plus, our flexible business call answering packages allow you to easily adjust your escalation rotas on-the-fly.
Whether you’re releasing a new brochure or commencing a promotional campaign, it’s important that you correctly anticipate the inevitable upsurge in customer interest. At Netcall Solutions, our business phone answering service is provided by experts who are proficient at providing full media response coverage.
But we go much further than simply answering the phone. In fact, we will help you plan the next phase of your marketing strategy by supplying your sales team with all necessary feedback. Plus, with our ‘Quick Address’ software, you’ll have an accurate address for all of your callers, so you’ll know exactly where to direct your attention. With our media response business call answering services, never again will your promotional campaigns fall short of the mark.