Best Virtual Receptionist

Are you looking for the best virtual receptionist that can handle everything – from calls and message taking to response action? Then you have come to the right place. Our virtual receptionist service is only carried out by fully trained staff who have had previous experience in PA-type roles. They already have the necessary customer service skills to provide a professional front for your company, so get in contact today on 0800 840 4111 or read on to find out more.

How do we procide the best virtual receptionist service?

To be the best virtual receptionist, our service is designed to meet the needs of various industries and businesses. With all of our call handlers possessing the necessary customer service skills to provide a professional telephone manner, we can adapt our skills to meet the needs of each individual client – whether that’s answering the phone call with an agreed greeting line or responding to questions with previously scripted answers. When you choose Netcall Solutions for your virtual receptionist, you can benefit from:

A service available 24 hours a day, 365 days a year

No contracts

Saving on telephone costs

A reliable and professional service

Total control

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 0800 840 4111

What are the different services that we offer?

We have a range of services to suit your needs; you can pick and choose from our services to build your bespoke package.

Overflow call handling

It’s frustrating when you miss a phone call that you have been waiting for all day and sometimes a missed call is the difference between meeting your monthly target and failing by a fraction. But if you have a friendly professional on the end of the line, they’re more inclined to wait for your call back instead of trying to find a competitor straight away.

With our overflow call handling service by our virtual receptionist, you never have to miss a call again. Our virtual receptionist can take care of all of all the calls that you miss with an arranged response. For example, if you are in a meeting, our virtual receptionist can let your caller know that you’ll return their call as soon as you’re free.

Message taking

As the best virtual receptionist, we can also ask your caller if they want to leave a message for you. When you choose our message taking service, we can arrange a time or times to send you your messages so you can tend to them when you’re free. We can send you your messages through a variety of different mediums including text and email.

Emergency response escalation

Many companies operate an emergency response line, especially service companies who will usually have an engineer on call 24 hours a day. With our emergency response escalation, our virtual receptionist can provide a professional and reassuring response to a caller in the case of an emergency and give you time to deal with each of your customers proficiently with the best possible service.

Temporary cover

If you know of an employee who is going away for a while whether it’s for a holiday or maternity leave, or you need a temporary stand in while you look for a new employee, our virtual receptionist is a cheap and cost-effective way of finding temporary cover. We can take on the responsibility of a complete receptionist, forwarding any important calls on to you, taking messages and dealing with spam callers. This service is available from as little as £2 a day.

Media response

On the wave of a major PR event, there can be a sudden influx of phone calls from the media. If you know that your telephone traffic will increase and you need help with media response, we can provide you with a number that you can give to journalists, so they come through to our virtual receptionist. We can provide an agreed response to media parties so that you can get on with the everyday running of your business.

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What are the benefits of our virtual receptionist service?

We find that many companies that contact us are on the brink of not having quite enough employees to handle their calls, but not enough of a justification to employ another member of staff. As the best virtual receptionist, we can be that other member of staff. Because our service is available 24-hours a day, we can provide you with an extra employee no matter your business hours. For an agreed amount each day, we offer a much cheaper alternative to employing another member of staff.

Another reason why we’re better than employing another member of staff is that we don’t operate on a contractual basis. Because you can use our virtual receptionist as and when you need it, you won’t be committed should there be any changes within your company.

24/7 call handling services

Why should you choose Netcall Solutions?

Netcall Solutions is a UK based company, which means all of our staff are fluent in English and understand the demands of the UK customer service industry – in turn, your callers won’t be met with miscommunication and crackled lines. We train each virtual receptionist in line with our company values so we know each member of our staff can give our clients the professional service they need. When you choose Netcall Solutions you can be sure in knowing that all of our virtual receptionists will give you:

  • Superior support when you need it
  • Options based on your needs and the industry
  • Seamless and efficient service based on your requirements
  • A worthwhile service from which you will reap the benefits

We have been providing a virtual receptionist service for over 10 years, and over that period we have adapted our service to meet the ever -hanging demands of our customers. We pride ourselves on making our service available for companies of different sizes across a broad scope of industries.

When you call us regarding our services, one of our friendly advisors will be able to recommend the right package for your business, based on the information that you have given us. If at any time, your needs change, then all you need to do is contact your account manager who will be able to adjust your package accordingly.

As we’ve already mentioned, you can use our virtual receptionist as when you need it. All you will need to do is set up a divert option from your phone system which you can turn on and off if you need a hand with answering your calls.

Say Hello...

If you are interested in any of our services or would like some advice on whether our service is for you, don’t hesitate to contact us today.

A Few Reasons Why More People Are Choosing Netcall Solutions To Handle Their Telephone Answering Needs.

WE WORK 24/7/365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.