How can Netcall Solutions help?
When it comes to choice of services, no other call handling company comes even remotely close to the answering service provided by Netcall Solutions. From dealing with the media to handling the prompt escalation of all incoming emergency calls, we adapt to your individual circumstances.
Overflow Call Handling
Do you have a meeting scheduled? Are your phone lines slammed with incoming calls? At the heart of our answering services lies our professional overflow call handling solution. Simply choose when you would like to activate our service and specify whether you’d like all or some of your calls automatically redirected to our friendly PA team. With our help your customers will never have to deal with busy or unattended phone lines again.
As no two company’s needs are necessarily the same, we tailor our packages to facilitate your call handling requirements. We then provide you with the most competitive price for your answering service. With Netcall Solutions, you’ll never pay over the odds and never have to fork out for services that you never use.
If you’re in the process of unveiling a new product line or rolling out a new service, you want to spread the word far and wide. The last thing you need is to find that your phone lines cannot cope with the sheer number of requests and orders; which is where our media response answering services will prove useful. Our talented call handlers will assist in fielding all incoming calls while relaying all public response to your marketing team.
As part of our media response answering service, we also use the latest ‘Quick Address’ software to supply you with an accurate postcode for each individual caller.
When times are tough and you find yourself shorthanded, it’s a comfort to know that our professional answering services are just a phone call away. You are in complete control meaning you can choose when you need our services and when you don’t. This is perfect for companies that only require a helping hand on the odd occasion for scenarios such as:
- Leave of absence
- Maternity leave
To learn more about our temporary cover answering service, click here.
Making a great impression is important for any company’s success and whether you’re dealing with new or existing customers you want to maintain your image. Here at Netcall Solutions, we understand the importance of keeping your callers happy as the alternative means they end up calling your competitors instead. To avoid any unanswered or mishandled calls, set up our message taking answering services and we’ll handle the rest.
As soon as your customer is put through to our helpful PA team, we will assist them in any way we can. From supplying information on your services or company history to upselling your products. We take detailed messages for each call which will then be passed along to your team via your chosen method of communication.
Emergency Response and Escalation
At Netcall Solutions, our emergency response and escalation answering service is ideal for any company looking to provide a 24 hour emergency point of contact. From healthcare professionals and the local ambulance service to plumbers and electricians, our call handlers are skilled at correctly prioritising and escalating incoming calls.
The beauty of our answering services is that they enable you to adjust your callout or escalation rotas on-the-fly safe in the knowledge that we’re here to plug any gaps.
If you have any questions about our answering service, please feel free to speak with our team or take a look at our FAQ page for more information.