Answering Services

Are you looking for a competitively priced bespoke call package? If so, give Netcall Solutions a ring on 0800 840 4111 as our friendly call handling bureau provides professional call handling services that are second to none. From a temporary solution to cover a leave of absence to long-term overflow call handling, we supply answering services that are right for you.

Discover the UK’s best call answering service

There are many benefits to choosing Netcall Solutions, a few of which we have listed below:

Open 24/7/365

UK Based Call Centres

Save Money on Phone Bills

No Monthly Fees

Total Customer Control

FREE Trials Available

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 0800 840 4111

Whether you’re a small company still finding its feet or a large multi-national enterprise that spans the entire globe, you need the answering services supplied by Netcall Solutions. From trying to break into the big leagues to coordinating business operations across multiple time zones, there are many obstacles to overcome; but none are insurmountable when you choose our answering service.

Here at Netcall Solutions, we are available 24 hours a day, 365 days a year. So if you’re in the UK and customers are attempting to call you from the other side of the world, you can be sure that our team are ready and waiting to take their call. For smaller companies, our answering services will grow in-line with your business so you’ll never miss out on a sales opportunity ever again.

To learn more about what Netcall Solutions can do for you, please see below.

Request your free trial today

How can Netcall Solutions help?

When it comes to choice of services, no other call handling company comes even remotely close to the answering service provided by Netcall Solutions. From dealing with the media to handling the prompt escalation of all incoming emergency calls, we adapt to your individual circumstances.

Overflow Call Handling

Do you have a meeting scheduled? Are your phone lines slammed with incoming calls? At the heart of our answering services lies our professional overflow call handling solution. Simply choose when you would like to activate our service and specify whether you’d like all or some of your calls automatically redirected to our friendly PA team. With our help your customers will never have to deal with busy or unattended phone lines again.

As no two company’s needs are necessarily the same, we tailor our packages to facilitate your call handling requirements. We then provide you with the most competitive price for your answering service. With Netcall Solutions, you’ll never pay over the odds and never have to fork out for services that you never use.

Media Response

If you’re in the process of unveiling a new product line or rolling out a new service, you want to spread the word far and wide. The last thing you need is to find that your phone lines cannot cope with the sheer number of requests and orders; which is where our media response answering services will prove useful. Our talented call handlers will assist in fielding all incoming calls while relaying all public response to your marketing team.

As part of our media response answering service, we also use the latest ‘Quick Address’ software to supply you with an accurate postcode for each individual caller.

Temporary Cover

When times are tough and you find yourself shorthanded, it’s a comfort to know that our professional answering services are just a phone call away. You are in complete control meaning you can choose when you need our services and when you don’t. This is perfect for companies that only require a helping hand on the odd occasion for scenarios such as:

  • Sickness
  • Leave of absence
  • Maternity leave
  • Holidays
  • Resignations

To learn more about our temporary cover answering service, click here.

Message Taking

Making a great impression is important for any company’s success and whether you’re dealing with new or existing customers you want to maintain your image. Here at Netcall Solutions, we understand the importance of keeping your callers happy as the alternative means they end up calling your competitors instead. To avoid any unanswered or mishandled calls, set up our message taking answering services and we’ll handle the rest.
As soon as your customer is put through to our helpful PA team, we will assist them in any way we can. From supplying information on your services or company history to upselling your products. We take detailed messages for each call which will then be passed along to your team via your chosen method of communication.

Emergency Response and Escalation

At Netcall Solutions, our emergency response and escalation answering service is ideal for any company looking to provide a 24 hour emergency point of contact. From healthcare professionals and the local ambulance service to plumbers and electricians, our call handlers are skilled at correctly prioritising and escalating incoming calls.

The beauty of our answering services is that they enable you to adjust your callout or escalation rotas on-the-fly safe in the knowledge that we’re here to plug any gaps.

If you have any questions about our answering service, please feel free to speak with our team or take a look at our FAQ page for more information.

24/7 call handling services

What makes us the number one choice for professional answering services?

Established in 2007, Netcall Solutions are committed to being the quintessential choice for those seeking an affordable and reliable answering service. With 10 years of experience, we have assisted hundreds of companies across all manner of sectors from freelance and sole traders to estate agents, caterers, security firms and more. As a result, we have established a positive reputation for ourselves with many clients choosing to refer us.

Our aim is to provide a solid range of services designed to meet the needs of businesses of all sizes. Whatever your need, you can expect us to meet the demand while ensuring exceptional results for your answering services. We work as an integral part of your business to ensure that you never miss out on an important call.

There are many benefits to choosing Netcall Solutions, a few of which we have listed below:

  • Open 24/7/365
  • No Monthly Fees
  • UK Based Call Centres
  • Total Customer Control
  • Save Money on Phone Bills
  • FREE Trials Available

Say Hello...

If you’re struggling with the volume of calls that you are receiving, get in touch with Netcall Solutions today by contacting us.

A Few Reasons Why More People Are Choosing Netcall Solutions To Handle Their Telephone Answering Needs.

WE WORK 24/7/365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.