It is unlikely that your business is open 24 hours a day but it is likely that you could receive an important phone call outside of these hours. This is why the message taking feature of our answering services for small businesses is useful. We provide this service 24/7, ensuring a call is never missed and our call handlers are trained to ensure all messages are recorded accurately, along with the caller’s details.
We then pass this message onto you via your preferred method, whether that’s email, fax or SMS. Our call handlers are trained to take messages from all businesses in all industries, from finance to science and catering.
We understand that an important part of starting a business campaign is being fully prepared for the high volume of incoming calls. While this may seem impossible at times, with the help of our media response feature on our small business answering services, you can feel confident and prepared to handle the influx.
Our team know how to engage with customers in order to gather the information needed to provide them with the answers they need. Additionally, we pass relevant information to your marketing team so you can understand your media campaigns performance.
At Netcall Solutions, we use the latest technology and software programmes that allow us to work remotely while maintaining a high level of service. Our skills are transferable to any industry so we are the only answering service for small businesses you will need.
If a member of staff is sick, on holiday or due to go on maternity leave, it can leave you dealing with an increase in your workload. Our small business answering service provides a temporary cover feature that starts from just £2 a day. You can activate this feature whenever it is needed and only pay for the days it is active, meaning you aren’t paying for a service you’re not using.