Answering services for small business

If you are the owner of a young and upcoming company, you could benefit from Netcall Solutions answering services for small business. This service is available for businesses of all types, from builders and plumbers, to solicitors and IT companies. We understand the difficulties small businesses can face, especially when competing with larger companies, which is why these services are tailored to meet your specific needs.

Our Answering Services for Small Businesses

If you are a small business, you may find that you don’t have the time or workforce to handle a large volume of incoming calls. This is where our small business answering services come in. We can create a package that is tailored to your business and the specific needs of this business, while also remaining within your requested budget.

With this service, your calls will be immediately transferred to our office and answered by our call handlers, all of whom are highly trained and dedicated to providing a great service. They will deal with your calls in a professional and polite manner, one that generates confidence and trust in the customer. Our small business answering services are available with a range of different features such as:

Overflow call handling

Media response

Message taking

Temporary cover

Free Trial? Call-Back? Quick Quote? or, simply more information. Please get in touch with us now – 0800 840 4111

Overflow Call Handling

When you are a small company and are receiving more calls than your team can handle, you’ll find there are a large volume of missed calls. These missed calls can set a bad impression for both new and existing customers, and result in a loss of business. With Netcall Solutions however, you can hire us for our small business answering services, a feature of which is the overflow call handling.

This service will allow you to transfer these calls to our office and team of call handers, who will answer professionally and politely. We understand that when we are answering your calls, we are representing your business which is why we ensure every caller receives excellent customer service. Additionally, the team will handle all of your calls according to your strict instructions, so you can feel safe in the knowledge that your customers’ needs will be met.

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Message Taking

It is unlikely that your business is open 24 hours a day but it is likely that you could receive an important phone call outside of these hours. This is why the message taking feature of our answering services for small businesses is useful. We provide this service 24/7, ensuring a call is never missed and our call handlers are trained to ensure all messages are recorded accurately, along with the caller’s details.

We then pass this message onto you via your preferred method, whether that’s email, fax or SMS. Our call handlers are trained to take messages from all businesses in all industries, from finance to science and catering.

Media Response

We understand that an important part of starting a business campaign is being fully prepared for the high volume of incoming calls. While this may seem impossible at times, with the help of our media response feature on our small business answering services, you can feel confident and prepared to handle the influx.

Our team know how to engage with customers in order to gather the information needed to provide them with the answers they need. Additionally, we pass relevant information to your marketing team so you can understand your media campaigns performance.

At Netcall Solutions, we use the latest technology and software programmes that allow us to work remotely while maintaining a high level of service. Our skills are transferable to any industry so we are the only answering service for small businesses you will need.

Temporary Cover

If a member of staff is sick, on holiday or due to go on maternity leave, it can leave you dealing with an increase in your workload. Our small business answering service provides a temporary cover feature that starts from just £2 a day. You can activate this feature whenever it is needed and only pay for the days it is active, meaning you aren’t paying for a service you’re not using.

24/7 call handling services

Benefits of Our Small Business Answering Services

There are many benefits to using our small business answering service with all the features available to choose from. As a small business, you may not have the budget to hire and train a full-time receptionist for your office. However, with our services, you receive a call handler that is professional and polite, all at a fraction of the cost.

Our answering services for small businesses are competitively priced and able to work around your budget. You are always in charge of your package, which means to can activate or deactivate features as and when you need them. This means that you will never pay for a service that you are not using, saving you money in the long run.

While this is a small business answering service, it is fully flexible so when your business grows, you can adjust your package to suit your new requirements. Whenever you need to adjust your package, just get in touch with our team and they will be happy to make the requested adjustments.

One of the main benefits to using our answering service for small businesses is the extra time it will give you to focus on other aspects of your business. You can focus on meetings and other business-related matters and rest assured that your calls are all handled in an expert manner.

Why You Should Choose Netcall Solutions for Small Business Answering Services

At Netcall Solutions, we aim to provide a small business answering service that will not only meet your needs, but exceed them and take your company to the next level. We have been developing these services since 2007 and have built a solid reputation as one of the most reliable and experienced services in the UK.

When you hire us, we guarantee a seamless integration of our team within your business, with each call handler answering your calls as if they were your employee. We are dedicated to providing a service that meets with 100% customer satisfaction and our services are available 24 hours a day, 7 days a week.

The answering service for small businesses we provide is available with a wide range of features including message taking and overflow call handling. Your package can be tailored to your exact needs and be activated whenever you require it. You can easily add or remove features by getting in touch with our team, meaning you always have the service you need, when you need it.

There are no monthly fees or contracts with our services, so you only pay for the service you are using, when you are using it. This can save you money in the long run because you won’t be paying for services you don’t need.

With our answering services for small businesses, you may be transferring your calls to us but you will always be kept in the loop. Any information or messages that are gather by our call handlers will be promptly passed on to you via your chosen method, either email, fax or SMS. We are here to take the stress and pressure off your business and yourself, allowing you to focus on other matters while knowing everything is handled.

Contact Netcall Solutions

If you require more information on Netcall Solutions answering services for small business, or would like to sample our services with a free trial, please don’t hesitate to contact us. One of our expert team members will be more than happy to answer any questions you have and discuss your requirements in order to advise you on the best package for you. Please call us today on 0800 840 4111 or send us an email at

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A Few Reasons Why More People Are Choosing Netcall Solutions To Handle Their Telephone Answering Needs.

WE WORK 24/7/365

You have live call answering service, 24 hours a day, 7 days a week, 365 days a year!

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.