Additional Features

Once you have chosen your Virtual Office Number and decided upon which call routing options you require, then you can add a whole host of amazing features to your service. Let us look at some of the time-saving features which Netcall Solutions offers you, to enhance your Virtual Office Telephone service.

Call Queuing

The Call Queuing facility will answer multiple calls to your advertised number and distribute them to the destination number in the order they were received. No engaged tone, No unanswered calls, No missed calls.

Welcome Message

The Welcome Message Feature allows you to record a message to your callers. Often used in conjunction with the Automated Call Routing Option.

Call Recording

The Call Recording Feature allows you to record all calls to your Virtual Number. The recording of these calls can be sent directly to an email address of your choice or be archived for retrieval at a later date.

Call Whisper

The Call Whisper Feature is for environments where calls need to be answered in different names, such as homeworkers where the business line is also the home line, a pre connection message can be played to announce to the call receiver who the call is for, e.g “ This is a call for ABC Driving School”. This enables the receiver to respond appropriately.


In the event that a call is not answered in a timely manner, it is possible to have voicemail facility for caller to leave a message. These messages are then emailed as MP3, WMA or WAV file format to a pre-determined email address to enable the customer to be called back at the earliest convenient moment.

Call Bureau

The Call Bureau Service provides a 24 hour, 7 Days a week live call answering service ensuring you never miss a call again. Calls are answered in a professional manner by your “own PA or Receptionist” with a greeting of your choice. If it’s a simple message or a high priority escalation procedure we will deliver the message back to you immediately in your preferred method by email, SMS/text or even directly transferred.

Fax to Email (F2E)

F2E is a fax to email service that enables you to receive faxes directly to your desktop, mobile, laptop or smartphone. Faxes are converted to pdf format, and emailed directly to the email address registered to the 0800 or 0844 number you have selected as your fax number.

Netcall Solutions Call Handling

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To find out more about Netcall Solutions’ Smart virtual Numbers, call the team now on

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What ever your phone call needs, we simply have the answer!

A few reasons why people are choosing Netcall Solutions for their smart virtual numbers.

Complete Control

Route the direction of a call to another destination or change the level of features within your account.

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.