Discover more about our 24-hour telephone answering services
Overflow Call Handling
Whether your lines are busy, unattended or you simply want to conduct a staff meeting or training without being disturbed, our renowned overflow call handling services have got you covered. If you don’t have the staff capacity to handle the number of calls you’re receiving, our team of call handlers can help you with our flexible 24-hour telephone answering service. As part of our 24-hour telephone answering services, we provide overflow call handling, so you can be certain that there will always be someone on the end of the line to manage your calls no matter the hours your business operates.
If you know you have a busy day ahead that is full of meetings, then why not consider our 24-hour telephone answering services, namely our message taking facility. We specialise in providing a first-class, competitively priced message taking service that is included within our 24-hour telephone answering service. As an effective way to provide consistent customer service excellence, our message taking services make sure that your callers feel like their call matters to you, 24 hours a day, 7 days a week. We’ll promptly and efficiently relay your messages back to you as often as agreed through your preferred medium so you can keep up to date.
Emergency Response and Escalation
In the modern day, it is commonplace for businesses to operate a 24-hour emergency response line. With our 24-hour telephone answering services, you can be sure that there will always be someone there to take these emergency calls without you having to be unnecessarily woken. Our experienced UK call handlers will take the calls on your behalf and relay these messages at a convenient time for you, through your preferred medium.
With our 24-hour telephone answering services, you no longer need to worry about missing important phone calls if a colleague phone is off or if they are planning an extended leave. Our temporary cover is often cheaper and less hassle than finding and paying for a temporary member of staff.
If you’re just about to drop a big PR campaign, prepare yourself for the increase in phone calls with our 24-hour telephone answering service. Our professional and expertly trained media response call handlers will provide callers with the appropriate response in line with the focus of their enquiry in a professional, friendly and courteous manner.