Our 24 hour telephone answering service in more detail
At Netcall Solutions, we understand that not every company operates between the hours of nine and five, so we don’t either. If you are looking for a professional 24 hour telephone answering service, then look no further. Our company is a recognised call handling agency that covers all businesses irrespective of their size. Read on to find out more information on our services.
Overflow call handling
Are you a small business who can’t handle the number of phone calls you receive every day? Do require a 24 hour telephone service to relieve some of the anxiety of missing potentially important calls? You can filter your in-coming calls to our professional call handlers during busy moments in your day so you can be sure that any potential business is being dealt with in a professional manner. And when you’ve got time to receive your calls, you can turn off the call divert so they’re in your hands once again.
Sometimes callers can be put off by an answering machine. They may want to talk to someone directly so they know that their call is being taken care of promptly. We offer an affordable and reliable message taking service so your caller can be reassured that their call has been taken seriously. Covering a huge variety of industry, our 24 hour telephone answering service is the ideal answer to reassure your customers that their call matters. We can then refer your messages back to you immediately if they’re important, or at a convenient time so you can handle the ones you want to deal with in your leisure.
Perhaps one of your colleagues is off sick, or you know someone’s holiday is coming up and you’re concerned about the number of calls you’re going to miss? Don’t worry about missing important calls. We can provide temporary 24 hour telephone answering services that from just £2 a day, which will save you the cost of hiring temporary staff in periods of absence.
Media response solutions
Perhaps you’re about to drop an announcement that everyone’s been waiting for? Cue an influx of calls that you would rather miss. Don’t spend all day fighting off journalists when you need to be focussing on the exact thing they’re harassing you about. Divert your calls to our 24 hour telephone answering service and we’ll do our best to supply the media with the agreed response and filter all important calls to you. On the other hand, you may have just released a new brochure that everyone has been waiting for and they have a whole host of questions that you don’t have time to answer.
Emergency response and escalation
We understand that there are times when you may need a competent 24 hour telephone answering service to help with your emergency calls. Make sure you don’t regret missing a call with our team of specifically trained call-handlers, who will manage your calls sensitively and in line with company protocol.
How does our 24 hour telephone answering service work?
All you need to request our 24 hour telephone answering service is a call system with a ‘divert’ button. Your call will then filter through to a team trained to deal with your call who will answer the call in your company’s name and your preferred greeting.
Our team will effectively take the position as a PA or receptionist, so the caller knows that when they get through to us, they will expect we’re the team that can pass on their call to the correct person.
The messages we collect throughout our 24 hour telephone answering service will then be sent to you at an agreed time on an agreed email address.
Our packages are hugely varied, and we’re sure to have the right one for you.