Whatever the reason for which you are seeking a reliable and competent team to provide a 24 hour answering service to your callers, Netcall Solutions is best placed for the job. Below are some of the instances where we provide unmatched telephone answering support.
Emergency response and escalation cover
You can count on our professional and efficient team to manage your calls around the clock with our emergency response and escalation cover. For years we have been assisting local ambulance services, the police, healthcare providers and governmental organisations with their influx of calls, no matter the time of day. Our 24 hour answering services mean that we will be the first point of contact for the public during an emergency.
Each of our team members is specially trained to confidently prioritise your calls and effectively communicate the details, so that your on-call personnel are equipped with all of the information they need to act accordingly. So whether you need an ad hoc 24 hour answering service, or more regular support, you can trust Netcall Solutions to benefit your organisation.
Media response service
If you are about to launch a brand new advertising campaign and expect to receive an increase in calls, Netcall Solutions will give you peace of mind that every single phone call will be answered with our quality 24 hour answering services. Our highly-trained team members will do your company proud in providing each of your customers with a new quote or responding to their requests for a brochure.
Moreover, we will capture all public responses to your promotional efforts and pass on the relevant information to your in-house sales teams for them to analyse. On top of this, when you instruct our 24 hour answering service, you will also be able to count on us to use the latest Quick Address software to obtain accurate address details from each caller via their postcode.
Our 24 hour answering services also extend to general message taking, overflow call handling and temporary cover for unplanned absences and holidays. If you would like to discuss any of our services further and how we can tailor them to the needs of your business, call 0800 840 4111 to have a chat with one of our friendly advisers and to arrange your FREE trial.