FAQ’s Virtual Numbers

Just click on any frequently asked question about Netcall telephone answering services and the answer will appear before your eyes!

What exactly is a Virtual Office?

The Virtual Office Service offers you the ability to manage all your office calls remotely without the need to invest in expensive telephone equipment. With our intelligent numbers you can create a simple or a more sophisticated routing plan with a host of features available.
For more information talk to us directly on 0800 840 4111… we’re waiting for your call!

Can I use my existing telephone number?

If you have a number you would prefer to use, we can in most instances port this number over from your current provider to the Virtual Office Service free of charge. Transfer times scales are variable from provider to provider.

Alternatively we can provide you with a vast amount of new Geographic or Non Geographic numbers for you to choose from.

For more information talk to us directly on 0800 840 4111… go on, it’s totally free!

How much does the service cost?

You simply pay a small monthly rolling subscription fee which includes number rental with a host of features as standard. If you decide to stop using the service for any reason, all we would ask is for you to give us 30 days written notice.

Costs on the service can be viewed on our pricing page here.
For more information talk to us directly on 0800 840 4111… we’ll answer all your questions, no obligation!

How do I pay my monthly costs?

We can set you up on a monthly Direct Debit or credit card. The choice is yours.
For more information talk to us directly on 0800 840 4111… and talk to a real person in this country!

How do I subscribe to the Virtual Office Service?

Call us now on 0800 840 4111 and speak to one of our customer service advisors to talk through your business requirements in more detail. They will design a service which suits your business best. Alternatively, send us an email with your requirements and we will call you.

What features are available with the Virtual Office Service?

Once you have subscribed to the Virtual Office Service you will have access to all these features within your package. To take advantage of all these features and to help you to design your requirements we would recommend talking to one of our customer service advisors on 0800 840 4111… and talk for free about how you want your new telephone service to work for you.

How do I manage my number and services?

You have two options available to manage your Virtual Office Services. Either manage and control the service instantly yourself via the on-line customer dashboard or for a small monthly fee we can do it for you.

For more information talk to us directly on 0800 840 4111… we’re always here, waiting for your call!

Say Hello...

To find out more about Netcall Solutions’ Smart virtual Numbers, call the team now on

Alternatively, use our contact page to send a message directly to our enquiries team who’ll respond to your enquiry quickly.

Telephone Answering

• Live call answering service
• 24 hours a day, 7 days a week, 365 days
• Flexible call answering plans
• UK based operators to answer your calls
• Phone calls answered in your name
• Individual customer account management
• Quick and simple set-up service
• No long term contracts
• No monthly service charge fees
• Virtual Office Services with numbers choice

Message Taking

Answering the phone to a new customer and first impressions count!… slow to answer, miss a call, or answer it unprofessionally and you may not get a second chance!
Letting Netcall Solutions take your phone calls for you will ensure you never miss that vital incoming call ever again.

Emergency Response

If you’re looking for a 24 hour, 7 days a week emergency response service, let our team of experienced operators handle and manage your calls in accordance with your instructions.

Overflow Call Handling

Whenever your phone is left unattended, busy, or you simply want to work without being disturbed, you can easily setup your phone or telephone system to automatically divert those phone calls to Netcall Solutions.
Never miss a single call, all of your phone calls are diverted to our experienced telephone PA’s immediately.

Temporary Cover

From just £2 a day we will ensure that while you are away all your phone calls are still answered in the professional manner you’d expect, no need to miss a call 24 hours a day, 7 days a week!

… 98% of our clients come back from holiday and choose our regular answering service… put us to the test next holiday time and just see how good we are!

Media Response

If you have a new marketing campaign and need extra people to take those new calls, whether it’s customers ringing for a new quote, or a new brochure.
Netcall Solutions can provide you with the immediate extra phone answering capacity you need… and you will never miss a new sales opportunity phone call ever again!

Virtual Office Services

Netcall’s Virtual Office telephone system and call answering services mean you can now choose exactly how your incoming phone calls are handled…
Pick your phone number, or use your existing one.
Choose which route it takes and change it at any time.
Plus a whole host of extra add-on features that you can use at any time.
All managed by yourself online in our Management Dashboard.
Check out just what a Virtual Office Service can do for you!

Free Demo Line

Don’t just read about how good the Netcall Solutions service is, try it now and put our live call telephone answering service to the test yourself!

Phone the Netcall call handling demo line now!

We're open for you 24/7/365

We are there to answer your call for you not matter what time of day, or night!

You pay absolutely no monthly fee!

Plus a quick and simple call handling set-up service... you can be live within 24 hours!

You are always in total control

We have flexible call answering plans to suit every budget ...and you can change it whenever you like

We are UK based operators

highly trained UK based operators will take your messages ...no overseas call centres used!

You save on telephone costs

Big money saving benefits to small and startup businesses on telephone costs.

What ever your phone call needs, we simply have the answer!

A few reasons why people are choosing Netcall Solutions for their smart virtual numbers.

Complete Control

Route the direction of a call to another destination or change the level of features within your account.

No Monthly fee to pay

Plus, a quick and simple call handling set-up service… you can be live within 24 hours!

We’re UK based

Highly trained UK based operators will take your messages …no overseas call centres used!

You’re in control

We have flexible call answering plans to suit every budget and you can change it whenever you like

Add on Smarter Virtual Numbers

Have a small business phone number that you have complete control over, for less than 65p per day, using your dashboard, you can route you’re number anywhere, including a virtual receptionist.