When I asked Netcall Solutions to take my calls 24 hours a day it gave my Legal Practice an edge in the market place, not many legal services provided a service of this kind. However I had my concerns due to the diverse type of calls they would inevitably receive, ranging from general enquiry’s to people who had suffered a bereavement, I need not have worried the professional approach of the call handlers are second to none polite and understanding. Netcall Solutions is a quality service expertly delivered.
We have been using Netcall for almost as long as we have been in business and have found their call answering services invaluable for covering holiday periods and taking calls out of hours. Even as our Online Marketing business grows we still find a need for the professionalism of the Netcall service and have recommended them to several of our clients. To sum up this is a great service at a great price!
Netcall Solutions have been handling overflow & out of hours calls for our e-commerce business since 2009. Our direct sales line points to Netcall Solutions on a 24 hour basis to take orders and payments. The service has been excellent and the professional approach of the staff has ensured a good level of service to our customers. I would not hesitate in recommending their service.
Everyone at Netcall Solutions is so friendly, it has taken all the pressure off us knowing that our calls are being answered at lightning fast speed and very efficiently. This has improved the whole feel of our business and we would recommend them to everyone.
Just a quick line to thank you for a brilliant service from Netcall. We are a new Claims Management Company specialising in PPI Claims. We use Netcall as our main point of contact for incoming calls. We know that our customers get their calls answered quickly and efficiently – their queries are then directed by email to the relevant person. Using Netcall has meant that we dont have the distraction of constant phones ringing in the office and we have the comfort that our incoming calls get answered 24/7.
We started using Netcall Solutions when one of our branches required holiday cover over the Christmas holidays. We found that the service provided was not only very efficient, but it also meant that no client call was ever missed. As many of our clients enjoy the personal touch of speaking with an individual rather than answerphone, we have now set up a call divert service with all our regions, so that we never miss any of our client calls. Netcall Solutions has become an integral part of us providing professional, friendly and reliable customer service to all our clients.